Operations Manager - Baltimore, MD

Ironclad Environmental Solutions is America's Top Choice for specialty containment needs. We provide waste management services and specialty-containment solutions to a wide range of industrial sectors throughout the US. Ironclad Environmental Solutions has that small company feel, with the resources a big company can supply. If you’re reliable, trustworthy, and not afraid to get hands-on to deliver for people who depend on you, then you will thrive on our diverse and talented team of professionals

About The Job

The Office Manager is responsible for providing administrative and sales support to the branch, ensuring smooth daily operations. This role includes managing communications, assisting sales teams, handling contracts, and overseeing accounts receivable/payable, parts inventory, and inside sales. The Office Manager plays a key role in maintaining efficiency and accuracy in branch operations, supporting the sales pipeline, and managing parts for in-shop pump needs.

Key Responsibilities

• Answer all incoming calls for three branch locations, routing inquiries to the appropriate department or personnel.
• Assist sales representatives with creating and managing sales quotes for all three branch locations.
• Manage inside sales of parts and miscellaneous products.
• Create and manage purchase orders (POs) for all branches.
• Oversee on-rent and off-rent contracts, ensuring accuracy and timely execution.
• Serve as the local contact for accounts receivable (AR) and accounts payable (AP) inquiries, coordinating with the corporate finance team.
• Manage and order parts inventories for in-shop pump needs, ensuring availability and minimizing downtime.
• Perform other duties as assigned
  
  

Job Qualifications

• Proven experience as an Office Manager, Sales Coordinator, or similar role.
• Strong organizational and multitasking abilities to manage responsibilities across multiple locations.
• Familiarity with AR/AP processes, inventory management, and contract administration.
• Proficient in Microsoft Office Suite, with the ability to quickly learn internal software systems.
• Excellent communication and customer service skills.
• Ability to collaborate with sales teams and maintain accuracy under pressure.
• Experience in parts inventory management or the pump industry is a plus.
• Knowledge of Dodge and PEC reports for sales pipeline management.
  
  

Why Join Us

• Competitive salary and benefits package
• Opportunity for career growth and development
• Hands-on experience in a dynamic and supportive work environment
• Be part of a company committed to environmental sustainability and innovation
  
  

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. At Ironclad Environmental Solutions, you can build a rewarding career and provide exceptional service in the process. The opportunity to advance your career is one click away at Ironclad Environmental Solutions. Ironclad Environmental Solutions is veteran-friendly. If you have military experience, we’d love to hear from you! Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer