What are the responsibilities and job description for the Deputy Director, Operations Manager III -Mayor's Office of Homeless Services position at City of Baltimore, MD?
THIS IS A NON-CIVIL SERVICE POSITION
POSTING DATE: 03/26/2025
SALARY RANGE: $111,478.00 - $183,868.00 ANNUALLY OR
COMMENSURATE WITH EDUCATION AND EXPERIENCE.
SUMMARY OF POSITION
The Mayor’s Office of Homeless Services seeks an experienced Deputy Director who possesses strong leadership and problem-solving skills; is experienced and knowledgeable about Federal and State grants, regulations, processes; and the Continuum of Care (CoC) program. This position will play a critical role in promoting the mission of MOHS by overseeing the agency’s legislative and policy activities as well as building and managing relationships with elected officials, business leaders, and community partners to ensure successful implementation of MOHS’s funding and advocacy agenda. The position includes supervising several key leadership positions within the organization and reports to the Agency Director.
ESSENTIAL FUNCTIONS
- Develop and execute MOHS advocacy agenda in conjunction with the Agency Director, including legal, regulatory, and sustainability polices that will accelerate MOHS’s mission.
- Oversees the activities of the following teams of the Mayor’s Office of Homeless Services – Continuum of Care / Planning, Contracts, Fiscal, Human Resources, Program Compliance; supervises the Managers of these teams; also supervise the Operations Officer V (Chief of Emergency Operations).
- Hires, fires, promotes, evaluates the performance of, and trains staff.
- Manages the supervisory staff and ensures coordination amongst the administrative teams.
- Ensures coordination amongst the administrative teams; Hires, fires, promotes, evaluates the performance of, and trains staff.
- Develops and recommends policy in programs relating to homeless services.
- Leads the agency effort to develop streamlined processes across the board to allow for effective and efficient operations and functions across the board.
- Works with Data & Performance to analyze data, evaluate performance and identify program changes and improvements to effectively prevent, reduce and end homelessness.
- Participates in community-based committees, task forces to respond to location and regional planning, coordination, and resource targeting.
- Develops and recommends policy in programs relating to homeless services.
- Participates in and oversees grant implementation and ensures proper allocation of funds.
- Oversees the preparation and administration of program budgets, develops, and coordinates budget recommendations and monitoring of expenditures.
- Develops and maintains strong working relations with City departments, providers, Continuum of Care, community stakeholders, etc.; coordinates and leads proactively.
- Leads in the design and coordination of innovative programming and services that the City/Continuum of Care operates for persons experiencing homelessness.
- Oversees the development and implementation of the emergency shelter housing projects, coordinates with the Agency Director, Director of Program, and other key staff.
- Oversees the planning, coordination, and implementation of complex projects.
- Develops and maintains strong working relations with funding agencies, City Departments, providers, Continuum of Care, community stakeholders, etc. and coordinates directly and leads proactively; serves as the agency spokesperson / liaison with funding sources and vendors on the Federal, State, and local levels.
- Maintains professional knowledge through such means as attending seminars, conferences, reviewing professional publications and participating in professional organizations.
- Reviews, approves, and writes complex narrative and statistical reports and memoranda; submit reports and memoranda to Director for review and approval.
- Responds to public inquiries, complaints, requests/suggestions and ensures accurate information is disseminated regarding homelessness and available programs.
- Performs other related duties as assigned.
EDUCATION AND EXPERIENCE REQUIREMENTS
Graduate from a master’s program in Public Policy, Business Administration, Public Administration, Management, Law or related field from an accredited college or university plus six years of senior management, policy-driven operational responsibilities including three years of experience managing homogenous functions through subordinate supervisors are required.
Professional certifications may be required.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of the principles and practices of public and business administration and management, including the process of planning, organizing, staffing, directing, and controlling.
- Knowledge of methods and procedures for the collection or organization, interpretation, and presentation of information.
- Knowledge of the basic principles of accounting, budgeting, fiscal controls, and statistics.
- Knowledge of management practices and methods.
- Knowledge of federal and state homeless and housing programs; Engaging, collaborative, and facilitative in nature and able to work well with Department staff in all positions and the community.
- Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of specific projects.
- Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives; action and results oriented, innovative, strategic, and accepting of accountability; ability to solve complex regulatory issues.
- Ability to interpret and apply a variety of laws, rules, regulations, standards, and procedures.
- Ability to prepare and present reports or recommendations clearly and concisely.
- Ability to compile financial and operational data and to analyze charts and reports and statistical and budgetary statements.
- Ability to coordinate the activities of various organizational units.
- Ability to plan, organize and direct the work of others; ability to supervise and support staff.
- Ability to provide strong leadership in a changing government environment, with strong working knowledge of public administration in municipal government, contracts and grants management, program, and staff development, and political acumen; must be comfortable working in a complex public service organization with rapidly changing issues, needs, and challenges.
- Ability to exercise judgment and discretion in applying and interpreting departmental policies, laws, rules, regulations and procedures; ability to develop and install program procedures; ability to develop and implement policies and procedures to ensure program compliance.
- Ability to research and write complex narrative and statistical reports.
- Ability to establish and maintain effective working relationships with City officials, State and Federal officials, department managers, staff, community partners, regulatory agencies, business groups, residents, and Boards and related public groups.
- Ability to prioritize multiple tasks.
- Ability to communicate effectively and speak and testify effectively before governmental and legal bodies and commissions, the media and community and business groups.
- Excellent communication, writing, and computer literacy skills required; an active listener and supportive team builder with strong interpersonal and communication skills; ability to present recommendations clearly and concisely.
- Ability to develop and promote a culture of quality customer service.
- Ability to maintain confidentiality of sensitive information.
- Attention to detail.
- Experience with monitoring contractual agreements.
- Must have an understanding of budgetary process.
- Must be comfortable working with people who are homeless and / or low-income; understand the broad context and innovative practices for addressing the needs of those experiencing homelessness.
- Competent working with Microsoft Office ® and communicating via email.
- Supportive of a collaborative work culture that encourages and models a healthy work life balance.
- Works constructively in a culturally inclusive work environment and community.
- Embodies the attributes of principled leadership; trusteeship, values, ethics, commitment, honesty, and vision.
- Understands the social determinants of health and opportunities for effective partnerships to impact areas outside of Homeless Services.
BACKGROUND CHECK
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.
PROBATION
All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.
BENEFITS
https://humanresources.baltimorecity.gov/hr-divisions/benefits
Financial Disclosure:
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.
Additional Information
TO APPLY: You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.
BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER
Salary : $111,478 - $183,868
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