What are the responsibilities and job description for the Customer Solutions Team Lead position at Ironhorse Funding LLC?
Join Ironhorse Funding LLC as a Full Time Customer Solutions Team Lead in Irving, TX, where excitement meets opportunity! This onsite role offers a chance to be at the heart of a dynamic team that thrives on helping clients succeed. You'll lead a dedicated group while embracing our core values of teamwork, adaptability, and integrity.
With a competitive salary range of $55,000.00 to $70,000.00, you'll be rewarded for your commitment to excellence and leadership skills in a fun, high-energy environment that values collaboration. This is not just a job; it's an invitation to be part of the best team ever! You can enjoy great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Employee Discounts, 20 days PTO, 10 paid holidays, pet insurance, and 401 k employer match - immediately vested. Apply today and embark on a fulfilling career that lets you serve and help others while growing both personally and professionally.
Hello, we're Ironhorse Funding LLC
Ironhorse Funding is a leading provider of innovative, technology-driven, full spectrum finance solutions to consumers and dealers in the motorcycle, powersports, RV, and marine markets. We provide customers across the entire credit spectrum access to financing and refinancing programs with competitive rates and flexible terms through our direct-to-consumer and dealer programs. We want every customer to have access to financing for their dream ride. We have an immediate need for a Customer Solutions Lead to join our rapidly growing team located in Irving, TX. You will support the servicing needs for the organization for Motorcycle, Powersports, RV and Marine assets. This role is ONSITE Monday to Friday 8am-5pm or 830am -530pm. Dog lovers strongly encouraged to apply!
Day to day as a Customer Solutions Team Lead
As the Full Time Customer Solutions Team Lead at Ironhorse Funding LLC, you'll report directly to the Collections Manager, overseeing daily operations within our Customer Service and Collections Department. This pivotal role focuses on ensuring compliance and operational efficiency as you coach, develop, audit, and train your team to meet and exceed established goals. You will apply your expertise in customer service and collections, including skip tracing and compliance management, while providing essential reporting and feedback on key performance metrics. Handling escalated calls, you'll resolve complex issues while upholding compliance with FDCPA, UDAAP, and REG F regulations. Your contributions will significantly enhance team morale and foster a supportive workplace, as you lead discussions on key topics and monitor agent performance.
This is an opportunity to embody our core values while ensuring a high standard of customer care and operational excellence.
What you need to be successful
To excel as the Full Time Customer Solutions Team Lead at Ironhorse Funding LLC, you will need a diverse skill set tailored to a fast-paced and dynamic environment. Adaptability is crucial, as you will frequently face changing circumstances that require quick thinking and flexibility. Being goal-oriented and results-focused will help you steer your team toward achieving ambitious targets. Strong leadership abilities in a learning environment will allow you to effectively coach and develop your team. Exceptional time management and organizational skills are necessary for juggling multiple responsibilities while maintaining high-performance standards.
Clear communication, both internally and externally, is vital for fostering collaboration across all levels of the organization. Your customer service acumen, alongside problem-solving and judgment capabilities, will empower you to navigate complex issues with ease. Finally, attention to detail is essential for monitoring compliance and ensuring the accuracy of all operations within the department.
Knowledge and skills required for the position are:
- Adaptable to changing and fast paced environment
- Goal oriented and results focused
- Ability to lead in a learning environment
- Time management and organizational skills
- Communication, external and internal across all levels
- Customer service, internal and external- ALL DAY! We serve and help!
- Problem solving and judgment
- Attention to detail
Connect with our team today!
If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!
Salary : $55,000 - $70,000
