What are the responsibilities and job description for the Sales and Office Administrator position at Irvine School of Music?
Location: Irvine School of Music
Pay: $23/hr bonuses based on sales goals
Benefits: PTO, health benefits, training, advancement opportunities
Are you a driven, personable, and professional team player with a passion for sales, customer service, and administration? Are you looking for long-term career growth in a role where your contributions truly make a difference?
Join Irvine School of Music's front desk team, where you’ll play a key role in student enrollment, retention, and school operations, including concerts and special events!
About Us:
Irvine School of Music, established in 2004, is Irvine’s leading music school with over 500 students that come in for weekly lessons. We are dedicated to offering high-quality music education while nurturing a welcoming and creative environment for students and staff alike. Our students have performed at prestigious venues - including Carnegie Hall, Kennedy Center, Segerstrom Center for the Arts, and Colburn School - and we are looking for new team members to help us continue our growth!
Why You Should Apply:
- Be part of a team that values long-term career growth—we invest in our staff!
- Competitive pay starting at $23/hr performance-based bonuses.
- Full-time benefits (PTO, health insurance, and paid holidays) for those committed to full-time work.
- Sales bonuses to reward your hard work in growing our enrollment and preventing withdrawals
- A rewarding, fast-paced environment where your contributions directly impact students' success.
- A collaborative and positive workplace culture where we support each other.
Shifts Available:
- Tuesday-Saturday or Sunday-Thursday
- Weekday hours: 12 PM - 9 PM
- Weekend hours: 8:45 AM - 5:15 PM
- Must be able to work at least one weekend day
- This role requires consistent availability, as reliability is key to supporting students and families.
Key Responsibilities Include:
Soft Sales & Lead Conversion
- Use sales scripts to convert leads who’ve already heard about the school, and meet monthly enrollment goals
- Confidently make follow-up calls and engage with prospects via phone and email (no cold calling, just soft calls)
- Conduct facility tours and develop rapport with clients, emphasizing the value of music education
Customer Service & Administrative Support
Be the welcoming face of ISM—greet families warmly and by name, build relationships, and provide top-notch service
Be the welcoming face of ISM—greet families warmly and by name, build relationships, and provide top-notch service
- Retain existing clients/prevent withdrawals by being very knowledgeable about our programs, and meeting monthly drop goals
- Schedule students, process billing, and handle administrative tasks utilizing Opus1io CRM softwar
- Keep the school at retail standards - organized, clean, and welcoming
- Processing paperwork and various administrative tasks
- Run errands and stock supplies
Social Media & Marketing Support
- Assist in content creation for our social media platforms to promote school events and student achievements
- Use Canva, Google Suite, and MacOS tools to create flyers and marketing materials
Concert & Event Coordination
- Help plan and work concerts, recitals, open houses, and special events
- Handle event logistics, scheduling, and parent communication
- Ensure smooth backstage operations and a great experience for performers
Who We’re Looking For:
- You sound great on the phone, enjoy working with sales scripts and are confident in making calls to secure registrations
- You have a flair for social media content creation and proficiency in Canva, Google Suite, and all things MacOS
- You thrive on achieving sales targets and are motivated to excel
- You love working with people, building relationships, and providing excellent customer service
- You’re great at multitasking, keeping things running smoothly, keep up with lots of details, and ensuring accuracy in all tasks - and thrive in a fast paced environment!
- You are punctual and reliable, take initiative, follow through, and bring energy to everything you do
- You’re a great team player and thrive working independently
- You can handle logistics and assist with the coordination of concerts and special events
This is a great opportunity for someone looking to establish themselves in a long-term role with opportunities for advancement.
Ideal Work Experience includes administration, retail, sales, customer service, restaurant, phone customer support, bank teller, salon, medical office, and hospitality.
How to Apply:
1. Submit your resume
2. Complete our optional video prescreen at this link here: https://app.sparkhire.com/job/03c49cda-24d9-4df9-9c6d-b12aa82b23e6 – Since we receive many applications, completing this step may help move yours to the top! If you prefer, you can wait for a live interview invite instead.
2. Complete our optional video prescreen at this link here: https://app.sparkhire.com/job/03c49cda-24d9-4df9-9c6d-b12aa82b23e6 – Since we receive many applications, completing this step may help move yours to the top! If you prefer, you can wait for a live interview invite instead.
Join our team and be part of a rewarding, fast-paced environment where your work truly makes a difference!
Salary : $23
