What are the responsibilities and job description for the FOH Manager position at Islander 71?
Job Description
Job Description
Job Title : Front Of House Manager
Job Summary :
The FOH Manager is responsible for the overall management and supervision of the floor staff in a restaurant, bar, or food service setting. They ensure that all guests have a positive experience, maintain high service standards, and ensure that operational procedures run smoothly.
Key Responsibilities :
- Supervise and Manage Staff :
- Lead and motivate front-of-house staff, including servers, bartenders, hosts / hostesses, and bussers.
- Provide training and development to new and existing staff.
- Assign tasks and monitor performance to ensure high service standards.
- Handle staffing issues, including discipline, conflict resolution, and providing feedback.
- Customer Service :
- Ensure guests are welcomed warmly, seated promptly, and have an excellent dining experience.
- Resolve customer complaints and concerns quickly and professionally.
- Monitor service to ensure consistency and customer satisfaction.
- Operations Management :
- Oversee daily opening and closing procedures.
- Ensure the cleanliness and maintenance of the restaurant or food service area.
- Monitor inventory levels of food, beverages, and supplies, and assist with ordering.
- Ensure adherence to health and safety regulations.
- Monitor cash flow, process payments, and handle daily cash reconciliation.
- Inventory Management :
- Order and maintain inventory of alcoholic and non-alcoholic beverages, bar supplies, and glassware.
- Monitor inventory levels, track usage, and implement controls to prevent theft and waste.
- Ensure proper storage of beverages to maintain quality and safety.
- Conduct regular stock checks and maintain accurate records of inventory.
- Quality Control :
- Ensure that food and beverages are prepared and served according to established standards.
- Regularly check the quality of food, presentation, and portion sizes.
- Work closely with the kitchen and bar staff to ensure coordination.
- Team Collaboration :
- Collaborate with the management team to ensure smooth communication between front-of-house and back-of-house operations.
- Help develop and implement strategies to improve guest experiences and increase sales.
- Administrative Duties :
- Keep records of reservations, events, and customer feedback.
- Handle payroll, scheduling, and other administrative tasks related to staff management.
- Maintain reports related to sales, customer service, and inventory.
- Event Planning :
Coordinate all event details, from conception to completion, including themes, venues, guest lists, logistics, and schedules.
Identify, negotiate, and manage relationships with vendors such as caterers, florists, venues, entertainment, and technology providers.
Develop, manage, and monitor event budgets to ensure all events are executed within the allocated financial parameters.
Oversee all logistics, including transportation, equipment setup, and event signage. Ensure all materials and supplies are available and ready for the event.
Develop event timelines and ensure that the schedule is followed. Oversee the smooth flow of activities during the event.
Act as a point of contact for any issues that arise before, during, or after the event, and work to resolve them in a timely and professional manner.
Gather feedback from participants and vendors, assess the event's success, and create reports for future planning.
Qualifications :
Key Skills :
Areas of Focus for the new position :
