FOH Manager

ABOUT ZACH'S DAIQS:

Zach"s Daiqs is Charleston's new, upscale, chic frozen daiquiri location, with a full bar and culinary selections to compliment our offerings. We are excited to offer the best frozen daiquiris to the low country and offer an incredible vibe and aesthetic to enjoy them in.

We are seeking to add another strong FOH Manager to our team to help support the day-to-day operations of this incredibly busy new location.

ABOUT REPUBLIC HOSPITALITY

Republic Hospitality is to be the "Gold Standard" in hospitality through great food, drinks, luxurious surroundings, and exceptional personalized service. Republic Hospitality provides a remarkable and entertaining social experience and ambiance. Republic Hospitality upholds the highest standards of quality and freshness in all food and beverages served. Our staff consistently provides both new and returning guests with warmth, hospitality, and professionalism.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO

• Accommodate and anticipate guests needs.
• Maître d’ style and presence on the floor and through venue welcoming and greeting guests
• Develops positive relationships with guests, providing a reason for patrons to return with excitement
• Opening and closing shifts for venue as assigned by General Manager
• Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company's expectations.
• Responsible for the hiring, training, management, coaching, counseling, and evaluation of all members of the team.
• Attends and prepares weekly management meetings.
• Responsible for taking inventory, ordering, financial reporting, hiring, and coaching team for optimal performance.
• Follows, supports and adheres to leadership guidelines and management SOPs for Republic Hospitality
• Develop skills of the management team in accordance with the succession planning goals set by the company.
• Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information.
• Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed.
• Monitor guest satisfaction on all levels, including social media platforms.
• Control cash and other receipts by adhering to cash handling procedures.
• Ensure that all equipment is kept clean and in excellent working condition
• Ensure that all products are received in accordance with the venues receiving policies and procedures.
• Assists and conducts conflict resolution, corrective actions and coaching.
• Ensure that talent/DJs and technical production/televisions are working smoothly at the venues; create a special mood for the guests.
• Assists and/ or completes additional tasks as assigned.

EDUCATION/REQUIREMENTS:

• High School Diploma or equivalent required.
• College degree preferred.
• Proof of eligibility to work in the United States.
• Valid Driver’s License.
• 21 years of age.
• Maintain a professional, neat and well-groomed appearance adhering to the Company standards.
• Possession of/or ability to possess valid working cards as required by state/city.

WORKING KNOWLEDGE REQUIREMENTS

• Minimum of five to seven (5-7) years of experience in the hospitality industry working in a high-volume restaurant.
• Proficient in Windows MS Office, Open Table, Outlook, TEAMS.
• Knowledge of POS and back-office reporting systems
• Knowledge of state and local laws as they apply to liquor, labor, and health code regulations.

SKILLS

• Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate.
• Ability to motivate staff to go above and beyond the expectations of their roles.
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.
• Ability to speak to guests fluently regarding the food, beverage, and overall concept.
• Ability to demonstrate and impose upon service staff the ability to service guests with utmost care, and excellence, utilizing the highest standards of service techniques.
• Ability to follow-up and make accurate decisions.
• Strong problem-solving skills.
• Ability to maintain a high level of confidentiality.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to demonstrate a positive attitude always.
• Ability to keep an open and objective view.
• Ability to listen empathetically and be respectful always.
• Ability to maintain composure and stay focused.
• Ability to maintain personal integrity.
• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must have good positive energy to make it through the day.
• Must be able to read the computer monitors.
• Must be able to print legibly for guests to read.
• Be observant and quick to respond to various situations.
• Must be able to move quickly through work and set the pace in the office and/or venue.
• Must be able to sit and/or stand for extended periods of time.
• Must be dexterous and able to participate in all service aspects.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary.
• Must be able to push and lift up to 50 lbs.
• Use hands to handle, or feel objects, tools or controls.
• Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

If you are passionate about delivering exceptional service and leading a dedicated team, we encourage you to apply for this exciting FOH Manager role!

Job Types: Full-time, Part-time

Pay: $50,000.00 - $65,000.00 per year

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Charleston, SC 29403 (Required)

Ability to Relocate:

• Charleston, SC 29403: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $65,000