What are the responsibilities and job description for the Account Manager position at IT BY DESIGN?
The Account Manager is a client-facing resource for small to mid-size accounts delivering account management to the customer after the sales cycle has been completed. The role encompasses ongoing support/guidance, business strategy & advice, & overall account portfolio management & oversight.
As a customer advocate, AM is one of the clients’ primary points of contact responsible for orchestrating activities within the company to deliver superior client experience. This role focuses on ongoing relationship-building & proactive account management activities, promoting overall customer satisfaction, product adoption, retention & up-selling. The role manages diverse, high profile and/or key accounts.
Education and Qualifications
- Education: Bachelor's degree (or equivalent).
- Minimum of 4 years in Customer Success or Account Management roles.
- Excellent customer service skills, with a proven track record of managing client relationships.
- Hands-on experience with cross-selling and upselling to clients.
- Strong verbal and written communication skills to facilitate meetings, set goals, and document discussions effectively.
- Option-1: WFO in Jersey and travel to West for one week once a month/ West cost -Close to clients.
Responsibilities
- Manage customer agreements renewal.
- Relationship Building with Customers to achieve 90% retention and renewal of agreements.
- Revenue upsell/cross sell/annual agreements escalation activities to generate more revenue from customer assigned accounts.
- Onsite QBRs Participation.
- Managing/Handling all Customer escalations like billing, or service issues.
- Owning NPS.
- Owning Referability score.
Our Culture and You
What does the day in life look like for the Account Manager? You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.
Our employees have indicated that with IT by Design, they find a home where their passion and career goals finally intersect for them to live a life full of purpose.
