IT Help Desk Support

Who We Are:

IT Medical Technologies is a technology integration company focusing on the computer system needs of medical offices. We are a fun and close-knit team looking to add another great member!

We are a small, but rapidly growing IT Solutions company. We offer turn-key services to our clients including (but not limited to):

• General Help Desk (Remote, Phone, and Onsite Support)
• Voice & Data Cabling
• Phone System Installation
• Security Camera Installation
• Remote Backups
• Managed Service Plans

We are seeking a highly motivated and energetic person who can work interdependently and learn fast. Local travel is required, so any interested candidate must have reliable transportation, a valid TX Driver's License, and proof of Auto Insurance.

**Hourly pay begins at $16.00-$19.00 per hour, depending on experience.**

*We reimburse mileage, offer paid holidays, and paid time off. Our Office hours are 8AM to 5 PM. Monday through Friday, with a one-hour lunch. Occasionally, after-hours or weekend work may be required.*

*(Looking for someone with the work availability between the hours of 8AM to 6PM, depending on the shift time/times we will hire you for).*

Primary Duties/Responsibilities:

• Play an active role as a contributing member of the IT Support Technician Department. While also working alongside our In-Office IT/Administration/Marketing Departments.
• Maintaining a professional appearance/conduct in a customer environment, and demonstrating a high level of professionalism (white-collar).
• Document and record all activities using various web-based ticketing systems and support request tracking tools.
• Install new equipment, service existing hardware, set up and onboard computers on domains/workgroups.
• Provide onsite support to customers ranging from basic troubleshooting to setting up enterprise hardware.
• Provide tier 1 support via our helpdesk when not onsite.
• Respond to technical assistance via phone, chat, or email.
• Advise users on appropriate action, best practices, etc.
• Follow all standard onsite/in-office procedures.
• Redirect or escalate problems to the correct resource/point of contact. This could be an internal or an external vendor.

Required Technical Skills:

• Experience with ticketing system and RMM Tools
• LAN/WAN (VPN, VLan, Firewalls)
• Router and Network Equipment configuration.
• Software (Anti-Virus, Productivity, CRM, etc.)
• Application Support for popular PC applications such as Microsoft Office, Microsoft OS, Adobe, Acrobat, Outlook, and Internet Browsers).
• Proficiencies in PC hardware and Microsoft Office.
• Ability to be a Proactive Problem-Solver by being able to find a solution and execute it on your own.
• CompTIA A or equivalent experience is recommended.
• Working knowledge of Windows 10/11, MacOS, and domain environment.
• Able to follow documented procedures and willingness to ask questions when needing any additional information/clarification.
• Able to create/modify user accounts properly.

Key Competencies/Qualities:

• A confident go-getter who can jump right in with minimal supervision and without day-to-day instruction.
• Must have exceptional Oral and Written Communication Skills, Time Management, Adaptability, Problem Analysis, and Problem-Solving Mind/Skill Set.
• Understanding of the Customer Service/Support practices to be able to provide great experiences for every customer.
• Must be Organized, Detailed Orientated, Motivated, Resourceful, and have a Self-Started type of attitude.
• An eagerness and aptitude to learn new software and new technology skills.
• Must ALWAYS have a positive and friendly attitude towards all customers and coworkers. – As the IT Field Technician you will be seen as the “face” of the company and will need to act accordingly while visiting all of our client’s offices across the DFW area.
• Friendly, demonstrates respect, honesty, and the social skills required to manage relationships with clients and co-workers.
• Ability to lift and carry equipment (up to 40 lbs).

Additional Helpful Experience (Not Required):

• Knowledge of HIPAA.
• Knowledge of dental technology (Practice Management Software such as Eaglesoft and Dentrix).
• X-ray-related technology like sensors, intraoral cameras, and digital panoramic X-ray systems from Dexis, Gendex, Sirona, etc.
• Inventory Management.
• Basic knowledge of VOIP (SIP/PRI) and Nortel Phone Systems.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift

Application Question(s):

• If offered the position, when would you be able to start?
• What hourly pay rate/range are you seeking?

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)
• Computer Hardware Installation: 1 year (Required)
• Technical support: 1 year (Required)
• IT sourcing: 1 year (Required)

Ability to Commute:

• Frisco, TX 75034 (Required)

Work Location: Hybrid remote in Frisco, TX 75034

Salary : $16 - $19