What are the responsibilities and job description for the IT Support Technician I position at IT Solution Services?
Job Overview
We are seeking a passionate IT Support Tech to join our team. The ideal candidate will provide technical assistance and troubleshooting for computer systems, networks, and software applications. This role is responsible for ensuring that all basic IT infrastructure is running smoothly and efficiently, and that our team is equipped with the tools and resources they need to be productive.
Responsibilities
- Provide technical support to employees via phone or email.
- Troubleshoot and resolve software and hardware issues.
- Configure and maintain computer networks, including LAN and computer networking infrastructure.
- Install, configure, and troubleshoot desktop computers running Mac OS and Linux.
- Utilize ServiceNow to manage and track IT incidents and service requests.
- Document all IT support requests and resolutions.
- Collaborate with other IT staff to resolve basic technical issues.
- Stay up-to-date with the latest technology trends and IT industry developments.
This is the perfect opportunity to expand your entry level IT knowledge while in close collaboration with our team. On the job training from our professional staff will be encouraged. Apply today!
Job Types: Full-time, Part-time
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $23 - $25