Field Supervisor

Job Description

A field supervisor is responsible for overseeing a team of field technicians. Supervisor duties include relaying information between their team and upper management, guiding and providing support to their team through assigned work orders, and monitoring technician performance to ensure maximum productivity and accomplishing metric performance goals.

Requirements:

EDUCATION AND EXPERIENCE: -

The formal education and experience for the field Supervisor job description varies according to the nature of the job responsibilities. However, the following are commonly required for this role.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  
  

Key Competencies: -

• Ability to stand, walk, sit
• Ability to use hands to handle or fee
• Ability to reach with hands and arms
• Ability to climb and balance
• Ability to stoop, kneel, crouch and crawl
• Ability to lift to 75lbs
• Ability to maintain all safety expectations
• Ability to drive covered vehicle
• Safe Driving Record
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• control; Remains open to others' ideas and tries new things.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes tasks correctly and on time.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary, to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
  
  

Responsibilities:

Track and Report team attendance.

Perform quality control inspections.

Follow and enforce company policies and procedures.

Perform truck inspections & job site inspections.

Report vehicle accidents and/or work-related injuries reported by team members.

Investigate damage claims completely and thoroughly, and report findings to Operations Manager.

Conduct team meetings

Coach, Train, and Support technicians.

Meet metric performance goals.

Drive Company vehicle

Communicate with Supervisors and Customers

Manage Time Effectively

Additional Comments:

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Company Description

ITG Communications, LLC is a full-service provider of permanently outsourced infrastructure services supporting the broadband cable and wireline telecommunication industries. Our customers are large cable and telecommunication companies who rely on us to provide daily fulfillment services (installation, upgrade and service) and construction and maintenance services supporting their infrastructure and networks.

We are headquartered just outside of Nashville, TN and operate over 30 offices throughout the United States. We employ approximately 1,200 people and own a fleet of 800 fulfillment and construction vehicles. ITG has grown its national footprint by consistently delivering leading quality of service and customer satisfaction scores, while always adhering to honest and ethical business practices.

ITG has developed FUSE, a proprietary state-of-the-art business intelligence tool that allows us to effectively manage labor, dispatch, fleet, inventory, payroll, work order status and human resource management throughout our operations. In addition, our entire fleet is equipped with GPS tracking and drive cam technologies allowing for continuous and seamless contact with our technicians, assuring time commitments are met. We are also dedicated to the safety and well being of our employees, customers and communities in which we work and are committed to the highest standards of safety.

Our biggest asset is our employees, who are the cornerstones of our success. We operate in a culture that supports employee’s lifestyle, safety and career advancement. Our training programs insure our technicians are fully prepared to deliver safe, skillful, efficient and quality services. ITG provides a competitive wage and bonus program and offers a compelling suite of employee health benefits.

ITG’s owners are involved in every aspect of the day to day operations and have set a high standard of quality and professionalism. We share the same drive as our customers – ensuring their subscribers receive timely and courteous services. Our steadfast quality pledge is to ensure our customers and their subscribers are completely satisfied with our performance and the precision of our craftmanship.

ITG Communications, LLC is a full-service provider of permanently outsourced infrastructure services supporting the broadband cable and wireline telecommunication industries. Our customers are large cable and telecommunication companies who rely on us to provide daily fulfillment services (installation, upgrade and service) and construction and maintenance services supporting their infrastructure and networks. We are headquartered just outside of Nashville, TN and operate over 30 offices throughout the United States. We employ approximately 1,200 people and own a fleet of 800 fulfillment and construction vehicles. ITG has grown its national footprint by consistently delivering leading quality of service and customer satisfaction scores, while always adhering to honest and ethical business practices. ITG has developed FUSE, a proprietary state-of-the-art business intelligence tool that allows us to effectively manage labor, dispatch, fleet, inventory, payroll, work order status and human resource management throughout our operations. In addition, our entire fleet is equipped with GPS tracking and drive cam technologies allowing for continuous and seamless contact with our technicians, assuring time commitments are met. We are also dedicated to the safety and well being of our employees, customers and communities in which we work and are committed to the highest standards of safety. Our biggest asset is our employees, who are the cornerstones of our success. We operate in a culture that supports employee’s lifestyle, safety and career advancement. Our training programs insure our technicians are fully prepared to deliver safe, skillful, efficient and quality services. ITG provides a competitive wage and bonus program and offers a compelling suite of employee health benefits. ITG’s owners are involved in every aspect of the day to day operations and have set a high standard of quality and professionalism. We share the same drive as our customers – ensuring their subscribers receive timely and courteous services. Our steadfast quality pledge is to ensure our customers and their subscribers are completely satisfied with our performance and the precision of our craftmanship.