What are the responsibilities and job description for the Client Services Coordinator position at ITR Group.?
Are you an organized and resourceful professional with a passion for delivering exceptional service? We’re seeking a Service Coordinator to join our team, where you’ll play a pivotal role in managing service operations and driving success.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
As a Service Coordinator, you will oversee the lifecycle of service requests, ensuring seamless execution from initiation to completion. This role offers opportunities for growth, with many team members advancing into positions such as Project Coordinator within two years.
Key Responsibilities
End-to-End Coordination : Manage service requests, including setup, tracking, materials coordination, closeouts, and invoicing.
Problem Resolution : Provide timely and effective solutions to customer concerns.
Cross-Functional Collaboration : Work closely with Logistics, Procurement, Project Management, and Finance teams.
Customer and Partner Relations : Maintain strong working relationships with customers, vendors, and labor partners to ensure successful outcomes.
Efficient Management : Handle a high volume of service tickets while maintaining accuracy and professionalism.
Qualifications
Experience : Background in customer service, property management, maintenance, or a similar field.
Skills : Strong multitasking abilities, problem-solving skills, and the capacity to perform under pressure.
Technical Proficiency : Competency in Excel and other software tools.
Attention to Detail : A meticulous approach to completing tasks and managing timelines.
Work Schedule
Hybrid Model : Four days onsite, one day remote.
On-Call Rotation : Rotational schedule (Tuesday-Tuesday) a few times per year, supporting after-hours service needs.
What We Offer
Career Growth : A clear pathway to advancement within the organization.
Competitive Compensation : Base salary of $60,000 plus a 10% bonus.
Additional Earnings : On-call opportunities with bonuses of $250 for regular weeks and $350 for holiday weeks.
This role is ideal for individuals seeking to grow within a supportive and collaborative team while making a meaningful impact. If you’re ready to take the next step in your career, we encourage you to apply today.
Salary : $60,000
