What are the responsibilities and job description for the Client Services Coordinator position at Pet Crossing Animal Hospital & Dental Clinic?
Job description
Position Summary
Pet Crossing Animal Hospital & Dental Clinic is looking for a warm, energetic, detail oriented individual to join our team! Our mission is to provide compassionate, high quality care for our patients and their families through advanced diagnostics and treatments, continuing staff training and most importantly through educating our clients so that they can make informed decisions regarding their pet’s health care.
Client Coordinators partner closely with the doctors and veterinary teams. They ensure the smooth flow of operation in the hospital, work directly with clients, manage busy phone lines, keep excellent medical records, oversee patient census and handle billing/insurance.
Our Client Coordinators have a deep commitment to providing exceptional customer service to humans and animals alike.
Essential Functions
- Must have ability to answer high volume calls efficiently and confidently
- Ability to critically think through complex situations
- Ability to adapt and respond to different situations
- Demonstrate extreme attention to detail, well developed organizational skills
- Ability to multi-task, prioritize, and manage time effectively
- Preparation and maintenance of medical records
- Taking detailed messages, documenting medically relevant information, and ensuring follow thru with client questions/concerns
- Appointment scheduling and management
- Ability to operate point of sale software by collecting payments, sales of food and medications
- Taking refill requests from clients
- Explaining Pet Crossing’s standards of practice
- Understand how pet insurance works and the benefits to clients
- Actively participate in once a day medical rounds and learning opportunities
- Attend all Monthly Staff Meetings
- Ability to lift up to 50 pounds without assistance
- Ability to maintain a stationary position, reaching, and/or bending for up to 12 hours
Job Requirements:
- High school diploma
- Minimum 2 years customer service experience in a professional environment required
- Reception and/or administrative experience preferred
- Compassion and appreciation for animals is a must
Full time Benefits include:
- 401(k) with matching
- Annual scrubs allowance
- Paid CE
- LTD paid by employer
- Employee pet discount
- Health insurance
- Vacation paid time off
- Sick & Safe paid time off
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Schedule:
- Monday to Friday
- Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person only
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $17 - $19