What are the responsibilities and job description for the Operations Manager position at ITR Group?
We are looking for a highly motivated and experienced PLT Licensed (or open to obtaining the PLT license) Operations Manager. This position includes coordinating service and installation technicians, inspectors, and contractors to ensure project completion and customer satisfaction.
Position Requirements:
- MN PLT License
- Previous experience (5 years minimum) in the alarm/low voltage industry
- Great organizational skills, ability to coordinate multiple calendars/schedules simultaneously
- Excellent customer service skills
- Highly motivated and able to efficiently work with minimal supervision
- Possess strong verbal, interpersonal, and writing skills
- Knowledge of MS Office Suite (Word, Excel, Outlook)
- Previous knowledge or experience with QuickBooks is a plus
Position Responsibilities
- Receive, prioritize, and coordinate the daily service load with assistant
- Responsible for project installations, coordinating project timelines with management
- Ensure timely delivery of service and installations
- Oversee order processing and receiving
- Coordinate with outside contractors and agencies as needed
- Technical support for customers and team members
- Management of technicians, inspectors, and service coordinator
- Clear communication with team members and customers
- Document and enforce processes within the company operations
- Providing excellent customer service and driving relationships with existing and new customers
- Full time position: Medical/dental, vacation, and retirement benefits.
