What are the responsibilities and job description for the Personal Lines Account Manager position at iTrust Insurance Group?
Job description
iTrust Insurance Group is looking for a friendly, organized and committed individual to fill our Personal Lines Account Manager opening. In this role, you will maintain and create long-term, trusted relationships with our customers and community. Primary responsibilities will be to oversee and service a portfolio of customers by resolving billing issues, amending policies, reshopping and quoting new policies for existing and prospective clients, and providing coverage advice. Meeting small deadlines are part of the duties.
This position will also collaborate with our sales team to achieve sales and retention quotas, while keeping our clients satisfied and engaged with our products and services in the long-run.
Health Insurance and retirement plan are available as benefits. This is an in-office (Little Rock, AR) position.
*Though not a requirement for this position, you will also have the opportunity to develop community relationships by attending networking events or periodically visiting local centers of influence. Travel <10%.*
Responsibilities
· Respond to incoming calls and emails concerning policy and insurance coverage concerns, as well as customer complaints and general questions
· Build and maintain strong, long-lasting client relationships
· Ensure timely and successful resolutions based on customer needs and objectives
· Follow-up on client interactions to ensure customer satisfaction
· Collaborate with Sales team to identify and grow existing client relationships through cross-selling, account rounding and win back attempts
· Maintain knowledge of carrier appetites and product offerings
Qualifications
· Experience in service/sales; a willingness to learn through training
· Excellent communication skills and customer service
· Solid organizational skills including attention to detail & multi-tasking skills
· Strong work ethic, dedication and ability to work well with others
· MS Word, Excel and Outlook experience
This position does require an active Property & Casualty Insurance License.
(Can be obtained following acceptance of job)
Salary : $45,000 - $50,000