What are the responsibilities and job description for the Google Contact Center & UJET systems engineer position at ITTConnect?
ITTConnect is seeking a Google Cloud Contact Center & UJET Application Developer / Systems Engineer to work for one of our clients. This is a role with a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business.
Job location : Remote.
This person will be responsible for designing the conversation framework for virtual agents using Google’s CCAI solutions. The successful candidate will lead the development of conversation flows, intents, and entities, ensuring smooth integration with APIs and customer systems. We require a deep understanding of conversational design, including playbook development, generative fallback, and the use of new-gen AI tools.
Key Responsibilities :
- Label Agent Questions & Answers : Define and label questions and responses within the conversational architecture to ensure clarity and consistency.
- Labeling and Entity Construction : Design and build intents, entities, and annotations within the dialog flow tool to ensure accurate and responsive solutions.
- Labeling in Dialog flow : Use labels as Pages in Dialog flow’s conversation nodes to structure the interaction pathways effectively.
- Playbook Development : Create playbooks outlining key conversation paths, failback strategies, and proactive engagement.
- Dialog flow Integration : Oversee the development and integration of Dialog flow agents with enterprise systems, ensuring a seamless user experience.
- Cross-Functional Collaboration : Partner with stakeholders across technical and business teas to align conversation design with business objectives.
Requirements :
