What are the responsibilities and job description for the IT Technician position at Ivy Academy?
Job Title: IT Technician
Job Type: Full-Time
Location: Ivy Academy (8520 Dayton Pike Soddy Daisy, TN 37379)
About Ivy Academy: Ivy Academy is a tuition-free, public, environmental, charter school. Salary & benefits are commensurate with nearby county schools, & we do provide potential for performance bonuses. Ivy boasts smaller class sizes & a healthy environment to work in with plenty of outdoor activity & sunshine during the school day. If you are eager to provide creative, rigorous lessons that integrate outdoors with classroom content standards, Ivy is the place for you.
Position Overview: Ivy Academy is accepting applications for an IT Technician. We appreciate your interest in Ivy! Ivy is dedicated to fostering a supportive & innovative educational environment. We are seeking a highly motivated IT Technician to join our team & support our staff & students with their technical needs. If you are passionate about technology and education and enjoy helping others with their technical needs, we encourage you to apply for this position!
Key Responsibilities:
- Google Admin for Education: Manage & maintain Google Workspace for classrooms, ensuring smooth operations & optimal user experience.
- Chromebook OS Management: Perform Chromebook OS updates and repairs, ensuring devices are functioning properly and efficiently.
- Inventory Management: Organize, maintain, & track IT inventory, including Chromebooks & classroom technology.
- Helpdesk Support: Provide patient & effective assistance to users with varying levels of technical knowledge.
- Request Triage: Prioritize & manage helpdesk requests to ensure timely resolution of issues.
- Basic Networking: Assist in basic network troubleshooting & maintenance to ensure a stable and secure IT environment.
- Device Distribution: Distribute & maintain Chromebooks during testing periods, ensuring availability and functionality.
- AV System Maintenance: Maintain & troubleshoot classroom AV systems to ensure consistent operation during instruction.
Qualifications:
- Prior experience with Google Workspace Admin for Education is preferred.
- Experience with Chromebook repair & OS management.
- Strong organizational and inventory management skills.
- Patience and empathy when assisting non-technical users.
- Basic understanding of networking principles and troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work independently and collaboratively in a team environment.
Ivy Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and students.
Please Note: We are required by TN Law to run a full background check. Your fingerprints will be submitted to TBI and FBI. Please make sure to indicate if you have ever been convicted, pled guilty, or pled nolo contendere to a criminal offense. The disclosure of a conviction does not automatically preclude you from employment with Ivy Academy. However, falsification of your application may result in an offer of employment being withdrawn and/or preclude you from employment. Furthermore, knowingly falsifying information required by TCA 49-5-406(a)(1) constitutes a Class A misdemeanor which must be reported to the District Attorney General for prosecution.
