Customer Service/Technical Support

Title

Customer Service/Technical Support

Department:

Inside Sales

7 Reasons to Join J&A Sales Team

·       Average Tenure – 12 Years

·       Direct Access to Senior Management

·       Your Input Matters! Have a Great Idea to Help Us Grow? Share it!

·       Collegial Atmosphere

·       Culture of Collaboration

·       Find Your Niche in our Industry – Become the In-house Expert!

·       Family Friendly

Benefits

·      Health Insurance Premiums Paid (BCBS PPO)

·      Paid Holidays

·      Paid Time Off

·      Professional Training Opportunities

·      Profit Sharing Plan

·      PPE provided by J&A

Summary

The Customer Service/Technical Support role is assigned to the Inside Sales Department. This position combines traditional Inside Sales responsibilities [answering phone, email inquiries, processing orders, and problem solving] while providing technical support to our customers. The expectation of this role is to develop and maintain strong relationships with customers by providing technical support through knowledge and learnings so we can foster loyalty and repeat business.

Job Duties

·      Develop and maintain a knowledge of J&A Sales stock, vendors, and services offered.

·      Develop a comprehensive understanding of industry verbiage and standards.

·      Provide timely and accurate information to customers in relation to products, quotes, ordering and status updates via all manner of communication (Email, Phone, Walk-ins, Fax…etc.)

·      Foster a positive relationship with warehouse and inside sales teams to ensure orders are being processed for shipment and being fulfilled correctly.

·      Work closely with outside sales team in soliciting business, executing order transactions, and maintaining superior customer service levels.

·      Clerical duties include filing, scanning, invoicing, and order dispute resolutions.

·      Other duties assigned by management.

·      Follow all workplace policies and safety protocols

Requirements

·      High school diploma (College Degree Preferred)

·      Experience in Customer Service, a related industry preferred (PVF, Oil & Gas, Wholesale Distribution)

·      Knowledge of workplace safety

·      Ability to read a Tape Measure

·      Proficiency in basic math

·      Familiarity with Office 365 preferred

·      Effective Communication

·      Time Management

·      Commitment to quality, accuracy, expediency, and safety

·      Ability to work independently and complete daily activities according to work schedule

Work Conditions

·      Ability to lift objects more than 25lbs

·      Use of Personal Protection Equipment will be required when working in the warehouse (e.g. Safety glasses, Safety Boots)

·      Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

·      Ability to sit at a computer terminal for an extended period