What are the responsibilities and job description for the Service Writer position at J.B. Hunt Transport?
Job Summary :
Under routine supervision, this position is responsible for operating the service desk, creating repair orders and assigning work in an efficient manner. This position has the possibility to work outdoors, in the elements, or across multiple shifts including nights and / or weekends in addition to overtime; it requires full-time attendance.
Job Description :
Key Responsibilities :
Keep maintenance information systems updated with ETA's at all times
Observe all Company safety requirements
Perform other duties as required or assigned
Advise operations / customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.)
Inform the Service Manager of all driver / customer complaints in order to be resolved before the vehicle leaves the shop
Input repair order information to data processing system and close repair orders Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers / customers receive the most expedient service available through questioning and understanding repair requests Arrange and create outsource forms for vendors to conduct repairs at the shop
Assist drivers and callers with general questions and / or direction
Create repair orders and passing work to technicians
Shift Schedule : Monday-Friday 7 : 30AM to 4PM
In addition to the company benefits listed below, the maintenance team will also have access to :
- Career growth opportunities
- Company-provided uniforms and annual boot program
- Safety culture with bonus incentives
Qualifications :
Minimum Qualifications :
Preferred Qualifications :
Ability to exercise discretion
Ability to make time-sensitive decisions
Ability to multitask
Ability to work both independently and as part of a team
Basic deductive reasoning skills
Experience working in a fast-paced environment
Proficient active listening skills
Proficient organizational skills
Proficient time management skills
Self-motivation
Ability to wear appropriate work attire (protective gear / PPE)
Basic Customer Service Skills
Ability to fulfill physical requirements of the job including : lifting above 50 lbs., bending, stooping, pushing, and pulling.
Don’t let distance keep you from becoming a part of our team! Relocation assistance may be available for qualified candidates located outside a 50-mile radius of the job.
This position is not eligible for employment-based sponsorship.
Education :
GED (Required), High School (Required)
Work Experience :
Maintenance, Technical Writing, Transportation / Logistics
Job Opening ID :
00574875 Service Writer (Open)
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and / or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.
