B2B Customer Service Representative - Medical Supplies

Our Commercial Medical Supply Team is expanding!

Come grow with J&B Medical!

The primary function for a customer service representative is to serve our customers with the life-cycle process of placing orders. Duties include, but are not limited to: incoming and outgoing calls, new account creation, order set up and management, and payment processing. Representatives will be required to communicate professionally with all customers and co-workers.

Essential Functions

• Handle a variety incoming and outgoing calls with customers and sales reps.
• Ability to multitask using multiple computer applications/programs.
• Process customer orders in a timely fashion; via online ordering system, email, phone, etc.
• Monitor and respond to customer inquiries; via voicemail, email, chat, etc.
• Create accounts, process orders and respond to customer inquiries.
• Research and communicate order status to customers regarding tracking, obtaining quotes, collecting product information, etc.
• Creates return authorizations as requested.
• Process e-commerce orders; involving 3-party sites and creating custom reports.
• Submit tracking for all ecommerce orders.
• Process emergency orders for customers as needed.
• Liaise with leadership as needed for all important matters that require supervisor approval or intervention.
• Build proficiency and strong knowledge base on all product lines serviced.
• Makes suggestions for process improvements and assists with projects as needed
• Knowledge of all aspects of the company including cash sales, department structure, tools, websites, etc.
  
  

Work Environment

This job is located in our Corporate Headquarters in Wixom, MI. Monday through Friday 8:30 am to 5:00 pm EST. This is a full-time onsite position. Not remote & Not hybrid. .

Required Education And Experience

• High School diploma or some college preferred
• 2 yrs experience in a fast-paced business to business customer service.
• 2 yrs experience in a sales support or logistics role
• Medical supply exp and/or medical terminology is a plus!
• Previous experience requiring clear and calm communication by phone.
• Proficient in MS Office Suite and other computer applications.
• Previous experience requiring the ability to effectively use computer system and maintain accurate records.
  
  

Other Duties

All other duties as assigned by management.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.