What are the responsibilities and job description for the Information Technology Support Technician position at J-Bit Tech?
Managed Service Provider / Computer Repair Shop
J-BIT Tech, LLC, an equal-opportunity employer, is searching for an IT Support Technician for it's Albuquerque computer repair shop. In this role, you will be responsible for diagnosing and troubleshooting hardware and software issues for our clients. Your technical expertise and excellent customer service skills will be crucial as you work to resolve a wide range of technical issues and ensure that our clients leave our store satisfied with the service they received.
Apply Now At: https://www.jbit.tech/it-jobs
Minimum requirements for applicants include:
- Strong understanding of computer hardware and software
- Ability to troubleshoot and solve complex technical problems
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Must be able to move items weighing up to 50 pounds
The IT Support Technician is responsible for the following duties:
- Answering Helpdesk Calls & Emails Troubleshooting Client Issues
- Remote Assistance & Triage
- Support Desk Dispatch & Triage
- Diagnosing various types of Operating Systems
- Diagnosing complex network configurations
- Documentation of systems and procedures
- Must be professional and courteous with clients at all times.
- Will be responsible for troubleshooting to completion or escalation
- Must have strong research and critical thinking skills
Schedule:
- Monday - Friday
- 20 - 40 hours per week
At J-BIT Tech, you will enjoy the following benefits:
- Health Care Plan for Full-Time Employees.
- Retirement Accounts with up to 3% company match (after 6-month employment)
- Flexible schedule
- Company Provided Laptop (can be used as personal)
- 3 weeks PTO per year
- Paid Training
- Travel Reimbursements
- Starting salary of $18-22 per hour (depending on experience)
Education & Experience:
- HS Diploma or equivalent.
- 2-year Experience with Managed Services
- A Certification or equivalent experience & training
- Familiarity with RMM Tools.
Salary : $18 - $22