Customer Service Representative

Job Summary
Fuel your future with a career in propane. J&J Gas Service is local, and family owned since 1974 serving homes, businesses and farms. We are looking for a Customer Service Representative to play a vital role in helping to support excellent customer service, customer retention and new customers. You will interact with customers by phone, email and in-person to provide support and information on propane products and services. You will be required to work with customers daily to sustain and improve business relationships. As a Customer Service Representative, you will be the main point of contact for our customers.

This position is located at our Mayo Florida office.

Responsibilities/General Job Requirements

• Shall be familiar with Company Bylaws, policies, rules, regulations, and procedures.
• Stays informed of general Company issues and attends related training classes.
• Must demonstrate honesty, integrity, confidentiality, dependability, and flexibility along with initiative and motivation to organize and complete tasks and meet deadlines, acting independently and with minimum supervision and direction.
• Shall perform duties and assignments and conduct self in such a manner which reflects positively on the Company, while creating an increasingly better understanding of propane products and services with our customers.
• A professional appearance is important along with excellent skills in human relations with the ability to work as a team member.
• Excellent communication skills and problem-solving skills.
• Proficient with computer skills. Microsoft Office and the ability to learn and use new software as needed.
• The ability to multi-task and prioritize assignments in a team environment.

Experience

• High School Diploma or equivalent
• 2 years of customer service experience
• Strong organizational skills with typing and data entry experience
• Proficient in Microsoft Office including Word and Excel
• Experience in high-volume call settings and ability to serve customers in-person (preferred)
• Experience in the oil and propane industry is preferred but not mandatory
• Pay will depend on experience

Join us in delivering exceptional service to our customers while growing your career in a supportive environment!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Mayo, FL 32066 (Required)

Work Location: In person

Salary : $18