What are the responsibilities and job description for the Military Support Specialist position at J. Sargeant Reynolds Community College?
Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.
The Military Support Specialist is responsible for maintaining VA certifications for Reynolds Community College. As the certifying official, this role assists the primary School Certifying Official with processing the request certifications within the VA policy guidelines and institutional procedures. This individual is expected to play a key role in providing a positive environment and superior customer service in the Military Resource Center.
Duties and Responsibilities:
- Assist the lead School Certifying Official with the processing of the VA educational certifications. Interprets and advises all students regarding Reynolds certification process. Verifies the accuracy of enrollment data and confirms the eligibility of each VA student certified based on overall program. Input certification data into the VCCS and VA Databases. Maintains appropriate certification records and supporting documents in accordance with the DoD MOU VA Regulations, State Approving Agency and Reynolds policies.
- Researches and responds to all inquiries regarding all VA certifications. Contacts the VA on behalf of the VA students to resolve and/or clarify discrepancies. Participates in VA and State ongoing training, informational sessions, and professional development regarding changes and updates to VA policies, procedures, and system related to educational benefits.
- Deliver exceptional customer service both over the phone and in person, demonstrating the ability to work independently and collaborate effectively with individuals from diverse backgrounds.
- Prepare or assist with the preparation of external and internal audits and the 85/15 report.
- Assists with the Military Resource Center’s campus programs and events, as well as community outreach efforts, to enhance enrollment of veteran and military-connected students.
- Performs other duties as assigned.
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
- Knowledge of local, state, and federal veteran’s programs and educational benefits that are provided to veterans and the family or spouse of a veteran.
- Demonstrated ability to establish relationships and collaborate effectively with diverse students, staff, faculty, administrators and the community.
- Demonstrates the ability to organize and manage work and meet deadlines. Strong problem-solving skills.
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $18
