Event Coordinator

Role: Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level service through pre-event, event and post-events phases of property events. The position primarily handles events of average complexity.  This would be groups with 75 guest rooms or less and all social/local groups. Ensures their property events have a seamless turnover from sales to serve back to sales.  Associate Recognizes opportunities to maximize revenue opportunity by up-selling and offering enhancements to each client. Each associate is expected to carry out, within their capabilities, all reasonable requests by management. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

SKILLS/QUALIFICATAIONS:

• Effective sales skills to up-sell products and services
• Knowledge of menu planning, food presentation, and banquet and event service operations
• Knowledge of social market and convention market
• Ability to manage guest room and meeting space inventories
• Broad understanding of facility management (sanitation, maintenance, operations)
• Strong customer development and relationship management skills
• Knowledge of overall hotel operations as they affect department
• Knowledge of Event Technology products and services
• Knowledge of contract management and legalities
• Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills 
• Strong customer and associate relation skills
• Strong organization skills
• Ability to use standard software applications and hotel systems (Microsoft Word, Delphi, Excel)
• Effective decision-making skills
• Effective influence skills
• Strong presentation and platform skills
• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

REQUIRED CERTIFICATE/LICENSE:

TAM and Health Card

MAJOR JOB DUTIES:  Duties include, but are not limited, to the following:

• Ensures that events progress seamlessly by following established procedures, collaborating with other associate, and ensuring accuracy.
• Greet customers during the event phase and hand-off to the Event Operation team for the execution of details.
• Adheres to all standards, policies and procedures
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
• Manages group room blocks and meeting space for groups with 75 guest rooms or less and social/local groups.
• Identifies operational challenges associated with the group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field sales personal and customer throughout the event process (Pre-event, event post event)
• Each associate is expected to carry out, within their capability, all reasonable requests by management.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc) environment and in other locations throughout the property.  Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.  The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases too loud.   A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Requires prolonged sitting or standing and mobility.  
• Requires bending and reaching. 
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 15 lbs.
• Requires lifting items weighing up to 15 lbs.
• Prolonged periods of standing and/or walking  
• Requires eye/hand coordination.  
• Requires use of standard office equipment. 
• Requires basic math.  
• Requires the ability to distinguish letters, numbers and symbols.   
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. 
• Exposure to cleaning chemicals