What are the responsibilities and job description for the Customer Service/Traffic Rep (Import/Export) position at Jacintoport International?
Starting rate: $20 per hour
Long-term employment with opportunities for growth
We offer excellent benefits from day one, including:
401(K) Retirement Saving Plan w/ Employer Match
Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)
Tuition & Certification Reimbursement
Paid Time Off – (15 Days; prorated before 1st year)
Parental Leave
Paid holidays
POSITION SUMMARY:
This position provides guidance and general information to customers as it relates to requirements for exports to the countries we service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
GEOGRAPHIC REGION:
Please note applications out of the geographic region for position applied will not be considered.
QUALIFICATIONS:
Required
- Possess minimum of one (1) of experience receiving and making bookings or in a customer service role for import/export cargo Company.
- Must have thorough knowledge of industry standards, rates tariffs, and major export and import regulations
- High School diploma or equivalent
- Basic Computer skills in programs such as MS Word, Excel & Outlook
- Ability to communicate in English (read and write) effectively at an intermediate level in a business environment. Spanish-speaking is a plus in order to facilitate communication with international offices.
- Familiar of industry terminology
- Ability to respond to common inquiries relating to the countries of service assigned
- Must have strong customer service and organizational skills.
- Must have the ability to consistently meet deadlines
- Strong organizational, time-management skills and ability to multi-task.
- Ability to prepare a variety of reports.
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to establish and maintain effective working relationships with customers and fellow employees.
- Ability to think logically, follow procedures, instructions and make sound decisions.
- Ability to work with limited supervision and strong initiative
- Ability to work a flexible schedule, extended hours, holidays, and/or weekends as needed
DUTIES AND RESPONSIBILITIES:
Primary
- Serve as liaison between customer inquiries and the pricing department
- Receives, researches and responds to customer (quotes/bookings) inquiries promptly and offers customer alternatives to unresolved problems.
- Keeps abreast of vessel changes or related issues as they pertain to areas of responsibility (assigned countries), always maintaining close communication with customer base
- Research contracts and keep abreast of various tariff quotes (port-to-port, intermodal, over the road, railroad, transshipment) using the STARS (Seaboard Tariff and Retrieval System) computer system, including any new regulations and changes in rate applicability.
- Attend to high volume of domestic, international calls and emails
- Perform all functions in accordance with operation and safety guidelines
- Maintain a clean work area, free of debris or safety hazards and awareness of surroundings (i.e. vehicles, people, equipment, etc.) at all times
Secondary
- Ability to prepare (KPI) key performance indicator reports
- Perform other related tasks as assigned
PHYSICAL REQUIREMENTS:
- While performing the duties of this job, the employee is regularly required to use their fingers.
- The employee frequently is required to talk and/or hear.
- The employee is continuously required to sit.
- The employee is occasionally required to stand and walk.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
SAFETY REQUIREMENTS:
- Report safety hazards
- Immediately report incidents involving injury, illness, or property damage
- Wear protective PPE (Personal Protective Equipment) as instructed or necessary
- Comply with all company safety policies, procedures, and rules
- Refuse any unsafe task or operation
- Participate in safety meetings and training
- Be constantly aware of their personal safety and that of their coworkers
SUPERVISION RECEIVED AND EXERCISED:
Receives direct supervision from the Customer Service Supervisor and indirect supervision from the Division Manager. Does not exercise supervision over any other position.
WORKING CONDITIONS:
- Indoors office - Exposed to controlled temperature and office environment
- The noise level in the work environment is usually low to moderate
DISCLAIMER:
- We are an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
- If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to accommodations@seaboardmarine.com
- The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
- The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Salary : $20
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