What are the responsibilities and job description for the IT Support Specialist position at Jack Doheny Company?
IT Support Specialist
Position Overview:
The IT Support Specialist is responsible for delivering exceptional technical support while assisting the IT team in maintaining the hardware and software that power the business. This entry-level role provides hands-on experience in IT support, offering a strong foundation for career growth. The specialist will assist employees with technical issues, troubleshoot hardware and software problems, and contribute to special corporate projects, gaining exposure to various aspects of IT operations.
The IT Support Specialist is responsible for delivering exceptional technical support while assisting the IT team in maintaining the hardware and software that power the business. This entry-level role provides hands-on experience in IT support, offering a strong foundation for career growth. The specialist will assist employees with technical issues, troubleshoot hardware and software problems, and contribute to special corporate projects, gaining exposure to various aspects of IT operations.
Work Environment:
Jack Doheny Companies, Inc. is a leader in the sales, service, rental, and remanufacturing of municipal and industrial vacuum and sewer cleaning equipment. Our customers are our number one priority, and we are committed to providing outstanding service with professionalism and respect. Safety is paramount, and we prioritize accident prevention alongside quality, efficiency, and cost control.
Jack Doheny Companies, Inc. is a leader in the sales, service, rental, and remanufacturing of municipal and industrial vacuum and sewer cleaning equipment. Our customers are our number one priority, and we are committed to providing outstanding service with professionalism and respect. Safety is paramount, and we prioritize accident prevention alongside quality, efficiency, and cost control.
Key Responsibilities:
- Provide front-line technical support, troubleshooting issues related to computer systems, software, and hardware.
- Install, configure, and maintain desktops, laptops, printers, copiers, and mobile devices.
- Assist with network troubleshooting, including connectivity issues, VPN access, and security protocols.
- Support software installations, updates, and patches to ensure system stability and security.
- Manage user accounts, permissions, and access control within company systems, including Active Directory and Microsoft 365.
- Train new employees on proper use of hardware and software, as well as other company policies.
- Assist the IT team in preparing documentation, manuals, and troubleshooting guides for end users.
- Organize, tag, and catalog IT assets while maintaining updated records and documentation.
- Install, maintain, and abate cabling and other physical networking components as needed.
- Support IT security initiatives, including phishing awareness and basic cybersecurity training.
- Work closely with senior IT staff on special corporate projects such as system upgrades and technology rollouts.
- Provide exceptional customer service and effective communication to ensure employees feel supported in their technology needs.
Additional Responsibilities:
- Evaluate current and future IT procedures, identifying potential efficiencies and improvements.
- Maintain a structured and clean network/computer environment.
- Plan, prioritize, and complete support tasks both on and off-site as required.
- Communicate effectively with co-workers, end users, and supervisors regarding project updates, technical issues, and ongoing tasks.
- Participate in cross-functional training opportunities to gain exposure to different areas of IT, including network administration, cloud computing, and cybersecurity.
- Other duties and responsibilities as needed.
Qualifications & Skills:
- Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 1-2 years of experience in IT support, help desk, or related roles (internships or coursework in IT are a plus).
- Working knowledge of Windows operating systems, networking concepts (TCP/IP, DNS, VPN), and IT security best practices.
- Familiarity with Microsoft 365, Active Directory, and cloud-based applications.
- Strong problem-solving skills and a willingness to learn new technologies.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple priorities.
- Certifications such as CompTIA A , Network , or Microsoft certifications are a plus but not required.
The Way We Work:
- Take responsibility for improving JDC’s services and objectives through innovative approaches.
- Continuously improve customer service by supporting both internal and external customers.
- Foster meaningful collaboration by exchanging information and producing understanding.
- Work toward the common good of the organization and encourage others to do the same.
- Conduct oneself in a professionally appropriate and respectful manner at all times.
This position will require regular interaction with employees and managers across multiple departments and locations. The IT Support Specialist must be capable of both receiving and providing direction as necessary.
Jack Doheny Companies, Inc. is an Equal Opportunity Employer.
