What are the responsibilities and job description for the IT Support Specialist position at Sector 7 LLC?
Sector 7 LLC is seeking a skilled IT Support Specialist to join our team. As a key member of our Field Team, you will be responsible for providing timely and accurate information to decision makers, creating a positive environment for customers, and ensuring compliance with applicable laws and procedures.
Key Responsibilities:
• Responsible for daily reporting of tasks and to-do's within the company's project management platform.
• Display pride and professionalism in maintaining self appearance, company equipment and property.
• Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction.
Onsite Functions:
• Present professional in self appearance and take quality care with company and customer equipment and property.
• Arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat.
• Responsible for clear and consistent communication in chat providing hourly updates while onsite.
• May assist with DC server and deployments for MSP and Hosting divisions.
• Communication with customers and proper support channels (i.e. Customer/Project Manager).
• Utilizes ticket system and documentation tools.
• Assist with development and maintenance of local networks.
Requirements:
• Set up and support workstations with computers and necessary peripheral devices (routers, printers etc.).
• Utilization of network topography & OSI Model.
• Understanding of SMTP & Email Systems.
• Virtualization Technologies (Particularly VMWARE / Hyper-V).
• Use of Microsoft Windows Server (2008/12/16).
• Use of Microsoft Office (2013/2016).
• Develop and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems.
• Perform troubleshooting on computer hardware to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Assist with development and maintenance of local networks.
• Utilizes ticket system and documentation tools.
• Communication with customers and proper support channels (i.e. Customer/Project Coordinator).
• Consistent, regular, and reliable attendance including being ready for work at the designated start time.
• Ensure that all issues are properly documented and assigned in a technical support ticketing system.
• Perform analysis, diagnosis, and resolution of IT problems that arise.
• MSP experience.
• Prior customer service experience.
• Must have valid driver's license and reliable transportation to and from the Sector 7 office.
• Must be able to lift a minimum of 50lbs.
• *Degree in Computer Science or Certifications will be an advantage (e.g. CompTIA A , Microsoft Certified IT Professional).