LMS Training Manager

The LMS Training Manager is responsible for developing and overseeing training programs across all company locations, with a focus on using the Learning Management System (LMS) to streamline, deliver, and monitor training effectiveness through WFN. The LMS Training Manager will assess organizational training needs and assign training modules. The ideal person for this position will possess the ability to communicate effectively with internal and external business leaders, all levels of employees, with strong organizational skills. 

Key Responsibilities & Accountabilities:

•  Collaborate with Operations and the HR teams to configure, integrate, test, and train all users of LMS platform. 
• Lead and manage the LMS to deliver and track training modules across multiple locations and levels of the organization. 
• Collaborate with Operations and HR teams to assess LMS needs, set LMS priorities, and create a roadmap that aligns with business objectives across multiple locations and levels of the organization. 
• Manage comprehensive LMS course library for all levels of restaurant staff, from frontline employees to management by assigning course content, and learning objectives. 
• Analyze LMS data to measure training effectiveness, identify trends, and make data-driven improvements. 
• Collaborate with Operations and HR teams to stay up-to-date on required certifications and training programs. 
• Ensure compliance with mandatory training requirements such as site-specific training programs to comply with local, state, and federal regulations. 
• Establish reporting and auditing protocols to ensure timely completion, evaluation, and training effectiveness across multiple locations and levels of the organization.