What are the responsibilities and job description for the Helpdesk Technician position at Jackson Systems LLC?
Helpdesk Technician
Controlled Holdings, an ‘Indiana Best Places to Work’ and an award-winning distributor of HVAC controls, is currently seeking a detailed and knowledgeable Help Desk Technician. We are looking for a highly self-motivated individual to provide desktop support to 130 end users and manage our IT Network.
Together at Controlled Holdings, we are committed to doing business better. We brainstorm nonstop, drink too many Diet Cokes, and deliver the best product in HVAC controls. What’s more - we have a lot of fun doing it! Your career here will be fun, ever-changing, and incredibly rewarding.
Why join our team?
- We take ourselves lightly and our work seriously
- Our employee initiatives promote work-life balance
- We believe in our products - enthusiasm pays the bills
- We feel passionately that teamwork has cultivated our success
- We push our employees to grow professionally and personally
For us, Key Strengths are Recognized as:
- Flexibility, fantastic communication skills and huge amounts of drive
- Willingness to "roll up your sleeves"
- Results oriented #winning
- Bias for action, strong work ethic, and desire to achieve excellence
- Passion for process improvement
Daily Task Snapshot:
- Administer local Windows Server environment (DHCP, DNS, Active Directory, Group Policies).
- Help desk support for 125 users
- Set up workstations with computers and necessary peripheral devices (printers, hard drives, etc.)
- Support Office 365 hosted email
- Manage hosted VoIP phone system
- Support Linux servers (Ubuntu, CentOS), some hosted (for websites), and others onsite (for downtime monitoring, email forwarding, and backup purposes).
- Develop and maintain local networks and computer systems
- Administer FortiGate firewall, HP switches, Ruckus and Unifi access points.
- Help coworkers with day-to-day Helpdesk needs
- Organize and schedule upgrades and maintenance without deterring schedules
Other Qualifications:
- Sparkling personality
- Excellent diagnostic and problem-solving skills
- Experience in live video streaming
- A sense of humor
- Highly coachable/trainable
- Great time management skills
- Two years of related IT Experience
The Perks:
- On Wednesdays we… Eat donuts.
- Generous PTO, including your Birthday off (HBD)
- Full medical & ancillary benefits
- Free healthy snacks & Wellness Program
