What are the responsibilities and job description for the Service Coordinator position at Jacuzzi Group?
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 8 successful locations launched nationwide in under 2 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction..
Jacuzzi Bath Remodel is hiring a Service Coordinator to join our National Service & Training team! The Service Coordinator is responsible for managing daily service and installation operations activities. The Service coordinator will be responsible for driving customer satisfaction via strong customer relations, efficient scheduling, strong organization and overcoming obstacles.
Requirements
Jacuzzi Bath Remodel is hiring a Service Coordinator to join our National Service & Training team! The Service Coordinator is responsible for managing daily service and installation operations activities. The Service coordinator will be responsible for driving customer satisfaction via strong customer relations, efficient scheduling, strong organization and overcoming obstacles.
- Experience with Service/Repair scheduling is highly preferred*
- Address customer complaints and service-related issues promptly with a commitment to maintaining positive customer relations in a professional manner
- Possess a comprehensive understanding of all facets of installation
- Schedule service appointments of various types, including plumbing services (such as cartridges, showerheads, and handhelds). This may also encompass flooring repairs, wall repairs, and minor drywall repairs
- Manage the schedules of 10 Service Technicians across the nation.
- Create work orders for materials needed and work to be completed.
- It is essential to maintain effective communication with the Senior Production Manager and Service Technicians for various Jacuzzi Bath Remodel locations
- Ensure that data and notes are consistently updated in the scheduling software
- Upload service tickets and photos into CRM (Salesforce)
- Coordinate and schedule subcontractors if necessary.
- Handle escalated customer inquiries and liaise with management to achieve resolution
- Other duties as assigned
Requirements
- 2 years of HVAC/Plumbing Dispatching experience
- Proficient in CRM software (Salesforce)
- Able to effectively relate and communicate with all levels of employees and customers
- Must be dependable - must demonstrate thorough follow-up and responsiveness
- Must demonstrate the ability to prioritize various tasks effectively and adapt seamlessly to evolving circumstances
- Must possess the ability to remain calm and composed while effectively communicating with customers
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K with company match
- Paid Time off & Company holidays
- Growth and promotional opportunities in future
- Great work culture and a great team to work with!
Salary : $23
