Reservation Sales Agent

POSITION: Reservation Sales Agent

REPORTS TO: Reservations Manager

Purpose for the Position: The Reservations Sales Agent is responsible for managing hotel reservations and assist guests with booking their accommodations as well as anything additional to ensure complete guest satisfaction.

The Reservation Sales Agent Essential Responsibilities:

• Handling phone calls and e-mail inquiries from guests regarding hotel reservations.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Make and confirm reservations.
• Compute bills and collect payments/deposits.
• Perform simple bookkeeping activities.
• Providing guests with information about room availability, rates and amenities.
• Making and confirming reservations for guests using the hotel’s reservation software
• Updating reservation records and managing cancellations and modifications.
• Coordinating with other hotel staff, such as housekeeping and maintenance, to ensure guests requests are fulfilled.
• Maintaining accurate records of guest information and payment details.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer all incoming phones in three or less rings.

To do this kind of work, you must be able to:

• Excellent communication and customer service skills.
• Use logical thinking and personal judgment to perform a variety of tasks that require special skills and knowledge.
• Make decisions based on your own judgment and company policy.
• Strong organizational and time management abilities.
• Speak and write clearly and accurately.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Be available for work days, evenings, weekends and holidays.
• Familiarity with hotel reservation software and technology.

Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Sitting is required throughout the shift. Reaching, handling, feeling, talking, hearing, and seeing.

Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures.

Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.

Relationships to Data, People and Things:

Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved.

People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants.

Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Type: Temporary

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift
• Evening shift
• Night shift

Experience:

• Customer Service: 2 years (Required)

Ability to Relocate:

• Ocean City, MD 21842: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17