What are the responsibilities and job description for the Body Shop - Administrative Assistant position at Jarrett Ford Automotive Group (Davenport)?
Job Description
The Body Shop Office Administrative Assistant is responsible for greeting customers with a friendly face and warm smile. Acting as the front line point-of-contact for the collision center, they set the tone by being an outstanding listener and information source. In addition to appointment scheduling and communicating repair status, the coordinator performs administrative duties, creating repair orders, finalizing customer documents and collecting funds. The ideal candidate has a high school diploma/GED, working knowledge of the automotive industry, strong administrative and organizational skills, and exceptional interpersonal skills.
RESPONSIBILITIES
- Meets and greets all customers in a warm, sincere, and helpful manner
- Schedules appointments for repair
- Communicate status updates to customers
- Manages inbound telephone inquiries and routes calls accordingly
- Address customer questions and issues with appropriate department personnel
- Assists with problem resolution as required
- Hours: Monday-Friday 8am-5pm
- Performs other duties as required
QUALIFICATIONS
- Bilingual is highly preferred
- Must be at least 18 years old
- High school diploma or GED
- Knowledge of automotive servicing/repair is helpful
- Strong communication, presentation, and writing skills
- Excellent telephone skills
- Neat, clean, and professional appearance
- An impressive work ethic
- Genuinely helpful attitude and friendly demeanor
Company Description
The Jarrett Ford Automotive Group's continuing growth and success is attributable to a business philosophy that is based upon a high standard of ethics and a promise to deliver the finest product and service levels in the automotive marketplace. Jarrett Ford's customer-centric approach continues to foster repeat business and drives a significant number of referrals. We realize that the truly professional nature and exceptional skills of our associates is what drives our reputation. So if you believe that you have the skills, experience, demeanor, and drive that it takes to become a Jarrett Ford team member, then we encourage you to continue with this online job application.
The Jarrett Ford Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Benefits
- 401(K) with company match
- Health Insurance
- Holidays
- Life Insurance
- Personal Days
- Vacation
