What are the responsibilities and job description for the IT Product Manager II - HYBRID position at Javen Technologies?
Position Summary/Job Description:
Some of the key responsibilities this Product Manager will be responsible for are:
• Define Customer Workflows: Develop and optimize end-to-end customer experience workflows for *** Subscriptions, ensuring a smooth and intuitive user journey from sign-up to renewal.
• Customer Insights: Gather and analyze customer feedback, conduct user research, and utilize data analytics to identify pain points and opportunities for improvement.
• Collaboration: Work with UX/UI designers, engineers, marketing, and customer support teams to implement and refine workflows. Facilitate workshops and brainstorming sessions to foster innovation and collaboration.
• Product Roadmap: Create and maintain a product roadmap that aligns with business goals and customer needs. Prioritize features and enhancements based on customer impact and business value.
• Performance Metrics: Establish and track key performance indicators (KPIs) to measure the success of customer experience initiatives. Use metrics to drive continuous improvement and report on progress to stakeholders.
• Retention Strategies: Develop and implement strategies to improve customer retention, including personalized engagement tactics, loyalty programs, and proactive customer support.
• Engagement Initiatives: Design and execute initiatives to boost customer engagement, such as targeted communications, in-app experiences, and community-building activities.
• Innovation: Stay updated on industry trends, competitor offerings, and best practices to continuously improve the subscription experience. Experiment with new technologies and approaches to enhance customer engagement.
• Stakeholder Communication: Communicate product vision, strategy, and progress to stakeholders at all levels. Prepare and deliver presentations to senior management and other key stakeholders.
• Customer Advocacy: Act as the voice of the customer within the organization, ensuring that customer needs and preferences are considered in all decision-making processes.
• Project Management: Manage multiple projects simultaneously, ensuring timely delivery of high-quality solutions. Coordinate with internal and external teams to meet project deadlines and objectives.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure the successful implementation of customer experience initiatives.
Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
Atleast 5 years of experience is required in the following PM skills:
- Ability to write technical specifications and product requirement docs.
- Past Product Manager experience involving UX/UI
- Proficiency in market research and asking the right questions to better understand customers’ needs and wants
- Ownership and ability to take charge and lead initiatives end to end
- Ruthlessly prioritize and focus on product features that can drive maximum impact with minimal resources
What are some preferred/nice to have skills the manager is looking for?
Good to have:
- Technical background; past experience as a software engineer, solutions architect or a Technical Program Manager
- Subscriptions background
- Experience with A/B or multi-variate testing, AI/ML testing experience.
Interview Process Overview:
Step #1 – Resume review by the hiring manager
Step #2 – Phone Screen by the hiring manager for the selected candidates
Step #3 – If the candidate clears phone screen, we route them to panel interviews
• One panel interview with Product team Engineering team
PM interviewers will focus on behavioral questions and Engineering team on both behavioral and system design (need to understand interviewee thought process on they break the problem and communicate non tech concepts with tech teams)
Additional Job Requirements: Do Not Contact
Local Candidates Preferred: Hybrid- expected to be in office at least 3 days a week (Tue, Wed, Thu)
Some of the key responsibilities this Product Manager will be responsible for are:
• Define Customer Workflows: Develop and optimize end-to-end customer experience workflows for *** Subscriptions, ensuring a smooth and intuitive user journey from sign-up to renewal.
• Customer Insights: Gather and analyze customer feedback, conduct user research, and utilize data analytics to identify pain points and opportunities for improvement.
• Collaboration: Work with UX/UI designers, engineers, marketing, and customer support teams to implement and refine workflows. Facilitate workshops and brainstorming sessions to foster innovation and collaboration.
• Product Roadmap: Create and maintain a product roadmap that aligns with business goals and customer needs. Prioritize features and enhancements based on customer impact and business value.
• Performance Metrics: Establish and track key performance indicators (KPIs) to measure the success of customer experience initiatives. Use metrics to drive continuous improvement and report on progress to stakeholders.
• Retention Strategies: Develop and implement strategies to improve customer retention, including personalized engagement tactics, loyalty programs, and proactive customer support.
• Engagement Initiatives: Design and execute initiatives to boost customer engagement, such as targeted communications, in-app experiences, and community-building activities.
• Innovation: Stay updated on industry trends, competitor offerings, and best practices to continuously improve the subscription experience. Experiment with new technologies and approaches to enhance customer engagement.
• Stakeholder Communication: Communicate product vision, strategy, and progress to stakeholders at all levels. Prepare and deliver presentations to senior management and other key stakeholders.
• Customer Advocacy: Act as the voice of the customer within the organization, ensuring that customer needs and preferences are considered in all decision-making processes.
• Project Management: Manage multiple projects simultaneously, ensuring timely delivery of high-quality solutions. Coordinate with internal and external teams to meet project deadlines and objectives.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure the successful implementation of customer experience initiatives.
Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
Atleast 5 years of experience is required in the following PM skills:
- Ability to write technical specifications and product requirement docs.
- Past Product Manager experience involving UX/UI
- Proficiency in market research and asking the right questions to better understand customers’ needs and wants
- Ownership and ability to take charge and lead initiatives end to end
- Ruthlessly prioritize and focus on product features that can drive maximum impact with minimal resources
What are some preferred/nice to have skills the manager is looking for?
Good to have:
- Technical background; past experience as a software engineer, solutions architect or a Technical Program Manager
- Subscriptions background
- Experience with A/B or multi-variate testing, AI/ML testing experience.
Interview Process Overview:
Step #1 – Resume review by the hiring manager
Step #2 – Phone Screen by the hiring manager for the selected candidates
Step #3 – If the candidate clears phone screen, we route them to panel interviews
• One panel interview with Product team Engineering team
PM interviewers will focus on behavioral questions and Engineering team on both behavioral and system design (need to understand interviewee thought process on they break the problem and communicate non tech concepts with tech teams)
Additional Job Requirements: Do Not Contact
Local Candidates Preferred: Hybrid- expected to be in office at least 3 days a week (Tue, Wed, Thu)
