What are the responsibilities and job description for the Switchboard Assistant position at Jay Peak Resort?
About the Role
The Switchboard Operator is a key member of our front-of-house team, responsible for providing exceptional customer service and support to our guests. This role requires a high degree of professionalism, attention to detail, and excellent communication skills.
Key Responsibilities
Requirements
To succeed in this role, you'll need:
The Switchboard Operator is a key member of our front-of-house team, responsible for providing exceptional customer service and support to our guests. This role requires a high degree of professionalism, attention to detail, and excellent communication skills.
Key Responsibilities
- Answer and direct telephone calls to the correct department or individual.
- Provide accurate and helpful information to callers regarding resort operations, services, and amenities.
- Assist guests with their queries and concerns in a professional and courteous manner.
- Maintain accurate records of calls, including caller information and resolution outcomes.
Requirements
To succeed in this role, you'll need:
- Excellent communication and interpersonal skills.
- A pleasant phone demeanor and strong written and verbal communication skills.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and accuracy in maintaining records.
- Availability to work flexible hours, including weekends and holidays.
