What are the responsibilities and job description for the JCDJFS - Unit Support Worker II - Intermittent position at Jefferson County Job and Family Services?
Duties: (include but not limited to)
· Assist and screens applicants and/or recipients for all public assistance
· Reviews application and/or reapplication documents, verifications, case records for completeness and advises clients of needed information.
· Assists Income Maintenance employees in all areas.
· Interviews and processes applications for PRC assistance.
· Answers telephones, takes messages and handles routine inquiries. Refers clients to proper internal personnel and when appropriate to other government agencies.
· Works under the direct supervision of the Unit Supervisor.
· Mails out application/reapplication packets, schedules client appointments for PRC when necessary, writes and types reports, composes and types letters and entries into case records.
· Enters data into computer system and maintains records of daily activity of daily/monthly activities as assigned by supervisor.
· Maintains accurate records for reporting and audit purposes.
· Work in the Ohio Benefits Portal and assists clients in use of customer service terminals, indexes documents in the EDMS scan system.
· Other duties as assigned.
Qualifications:
· High School diploma or equivalent
· Three (3) months experience or college level courses in public relations, business administration or related courses and/or experience.
· Excellent computer skills included but not limited too: MS Office, computer/laptops, etc.
· Regular and predictable attendance.
Note:
· If courses are claimed to meet qualification, documentation from the school must be provided.
· Applications for position must be made in writing.
· Application forms are available and should be submitted electronically.
· Submit applications to Human Resources within 5 days of posting. If needed the position will then be posted externally.
Job Type: Full-time
Pay: From $14.19 per hour
Benefits:
- Dental insurance
- Health insurance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $14