Workforce Development Program Coordinator at Immigrant Family Services Institute

Are you skilled at improving organizational systems and ensuring seamless program delivery? Do you have a background in project management and nonprofit program operations? Are you excited about supporting immigrants to access workforce development?

Immigrant Family Services Institute is searching for a Workforce Development Program Coordinator to coordinate and enhance a growing workforce development department. This position will sustain existing programming, strengthen connections across teams, and participate in providing high-quality services for immigrants.

Jessye Kass Consulting has been retained to conduct this search.

Job Details:
Position Type: Full-time, exempt, Monday-Friday - 9:00am-5:00pm
Location: Boston, MA - In-Person, with 1 day per week WFH
Reports to: Adult Education Director
Salary: $50,000-$55,000 commensurate with experience and language skills

About the Organization
Immigrant Family Services Institute (IFSI) provides holistic education and workforce solutions, empowering immigrants to succeed in today’s job market with support and training. Our services range from ESOL classes and job readiness training to licensed nurse aide training programs. We emphasize integration, education, and advocacy to create meaningful opportunities for the immigrants that we serve, with a focus on newly arrived immigrants.

About the Role
The Workforce Development Program Coordinator will assist in the smooth operation of our workforce development programs as the programmatic options expand. This role involves understanding existing programming, creating systems for efficiency, helping to bridge siloed departments, and collaborating with internal teams and external partners to drive impactful outcomes.

This role focuses on maintaining high-quality programming rather than creating new programs. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced nonprofit environment.

• Provide project management support to workforce development programs and oversee day-to-day operations
• Plan, develop, and implement adult education programs, including ESL, Nursing Aid, workforce development, and other specialized courses.
• Strengthen existing programming pipelines, ensuring smooth transitions for participants from training to employment opportunities.
• Co-Develop systems to improve efficiency and reduce silos between workforce development and adult education teams alongside the Director of Adult Education
• Supporting monitoring and evaluating program performance, using data to inform decisions and improve outcomes.

• Develop and implement strategies to retain students and support their success.
• Address student concerns and connect them with additional resources, as needed.
• Collaborate with instructors to develop and update curriculum aligned with learner needs and program objectives.
• Provide ongoing professional development tailored to adult education best practices and emerging instructional needs.
• Facilitate regular meetings with instructors to discuss program updates, share resources, and address challenges.

• Maintain accurate program data, including enrollment and outcomes tracking, to support reporting requirements.
• Actively engage in team collaboration, resource sharing, and streamlined communication.
• Support the transition of responsibilities as the current director pursues part-time education, ensuring no gaps in programming.
• Provide operational support to other staff, on an as needed basis (no supervisory responsibilities)

• 2 or more years of experience in program and/or project management, or nonprofit operations.
• Strong project management skills or organizational skills, with the ability to organize multiple priorities and manage existing programs efficiently.
• Proven ability to create systems and processes to streamline operations and reduce inefficiencies.
• Excellent interpersonal and communication skills, including the ability to collaborate effectively with partners and staff.
• Self-starter with an aptitude for creative problem-solving
• Ability to work independently and collaboratively
• Growth mindset and a desire to grow

• Experience in workforce development would be an asset
• Passion for working with immigrants is important to the role
• Proficiency in Haitian Creole highly preferred, reflecting the needs of the community served.
• Familiarity with data management tools and grant compliance requirements.
• Ability to navigate organizational restructuring and support departmental alignment.

• Salary: $50,000-55,000
• IFSI offers a generous benefits package that includes 70% coverage toward health, dental, and vision insurance; all paid holidays off; 2 personal days; and PTO accrued at a rate of 1 day per month (~12 annually).
• Family-like work environment and opportunities for professional development
• Exciting role with room for growth as the workforce development programing grows

• Applications received by December 20 will receive highest priority.
• Screenings will begin Dec 11, profiles will be referred before the end of December for next round interviews with IFSI staff members
• Hire date is likely in mid-January

1. Your resume.
2. Answers to the following questions:
   • What is one program improvement you implemented in a past role that made a significant impact?
   • How does the mission of IFSI align with your interests and career path?