What are the responsibilities and job description for the Manager Customer Service position at Jet Aviation?
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
The manager of customer service is responsible for coordinating the daily activities of the customer service department and the supervision of the customer service personnel. This position is responsible for ensuring that we maintain the highest customer service standards, observe all operating procedures, and deliver safe and efficient service to customers, vendors, and visitors. This individual carries out managerial responsibilities in accordance with the organization's policies and procedures and applicable laws
Compensation Data
The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows : $81,000-$95,000 annually.
Minimum Requirements
- 10 years of work experience
- Must be available to work flexible shifts, including nights, weekends, and holidays
- Ability to troubleshoot customers' issues
- Possess leadership skills
- Ability to use Microsoft Office
- Ability to manage multiple projects and diverse team members simultaneously
- Must obtain an Airport ID Badge within 30 days of employment
- Valid Drivers' license
Main Responsibilities
Main Responsibilities Cont.
Desired Characteristics
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must frequently lift and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive / depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.
Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Salary : $81,000 - $95,000
