What are the responsibilities and job description for the Customer Service Manager position at Piconics, Inc.?
Job Summary
Piconics, Inc, a microelectronic inductor manufacturer, is seeking a highly motivated individual to join our team as Customer Service Manager. This individual will be responsible for managing the customer service team, overseeing quoting and sales order activity along with assisting to resolve customer issues.
Location: On-Site (Tyngsboro, MA) Hours: M-F 8:00am – 4:30 pm
Responsibilities:
- Responsible for providing overall direction and leadership to the internal customer service team.
- Manage all aspects of customer service process including quotes, sample requests, order acceptance & acknowledgements.
- Prepare quotes and proposals in response to customer requests.
- Work directly with customers to process orders, resolve order issues and send order acknowledgements.
- Enter order information and maintain customer database in Microsoft Great Plains ERP System.
- Obtain customer information required for order placement, refunds or exchanges.
- Manage internal quote & product sample database.
- Field customer inquiries and forward to appropriate department.
- Follow up with customers on quotations for order placement.
- Work with other department managers to resolve customer related issues.
- Perform other customer service related duties as directed by management.
Required Skills:
- Minimum of 5 years’ experience in a Customer Service Role
- Minimum 3 years’ experience in a Managerial Role
- Have a pleasant and professional demeanor.
- Strong Communications skills
- Be well organized, possess the ability to multitask, and be able to work with minimal supervision and from verbal
instructions.
- Proficient with Microsoft Office (Word, Excel & Outlook)
- Experience with Microsoft Dynamics is a plus.
- Experience in the Electronics Industry is a plus
- A.S or B.S degree in a relevant field is a plus.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Tyngsboro, MA 01879 (Required)
Ability to Relocate:
- Tyngsboro, MA 01879: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000 - $80,000
