Director of Operations

Position Overview:
Jewish Family Experience – “JFX” – is an established and growing outreach organization located in University Heights, Ohio. It is a dynamic, multi-generational and multi-dimensional community centered around accessible Torah learning, personal growth and prayers. JFX was founded 20 years ago by its spiritual and educational leaders, Rabbi Sruly and Ruchi Koval. JFX has filled a void for increasing numbers of Jews looking for more meaning, depth and growth in their Judaism, and in their relationships. Through robust programming, JFX engages with hundreds of community members each week – within and beyond Cleveland – through multiple self-development and Torah study sessions, holiday celebrations, affinity-group activities, and weekly Shabbat services, classes and community celebrations.

​To enable the organization’s continued growth, the newly created position of Director of Operations will help to systematize and professionalize daily operational matters and enable the founders to focus on their unique strengths and contributions.

The Director of Operations will strategically partner with and execute the vision of Rabbi and Ruchi Koval, the Managing Directors, by managing the economic, human resource and physical plant functions of JFX. Through these functions, the Director of Operations plays a critical role in partnering with the clergy, staff and Board of Trustees to promote the health and growth of the organization.

The Director of Operations will demonstrate a high level of leadership in developing, motivating, and managing team members to successfully plan and execute the organization’s strategy.

The primary focus of the Director of Operations is to run daily operations and distill the most critical decisions for the Managing Directors. The Director of Operations will partner with staff and optimize processes to fully integrate JFX’s operating system – the Entrepreneurial Operating System – for greatest functionality.

Reporting and Supervision:
Reporting: ​The Director of Operations reports to the Managing Directors.
Supervision: ​The Director of Operations supervises the managers responsible for overseeing the key functional areas outlined herein. Direct reports include the Controller, Office Manager, Building/Events Manager, Young Families Manager, Young Professionals Manager, and Marketing Manager.

Duties and Responsibilities:

A) Financial Management

• Partner with the Controller and outside accountants to ensure integrity of financial systems.
• Partner with the Rabbi and Finance Committee of the Board of Trustees to prepare an annual budget for board approval during the budget cycle of October through December.
• Provide timely and accurate monthly reporting of budget-to-actual for review by the Finance Committee and Board on at least a quarterly basis and more frequently as needs dictate.
• Approve all expenditures prior to commitment, verifying availability of funds and timing.
• Review short-term cash needs on a regular basis, usually weekly or sometimes daily basis depending upon extenuating circumstances.
• Oversee work of the accounting department; manage relationships, where necessary, with outside accounting firm and outside counsel
• Implement dues policies and assessments, including billing and collection of dues.

B) Facilities and Property Management

• Partner with Building/Events Manager to ensure safe and clean facilities operations.
• Supervise Building Manager and outside counsel in ensuring that property adheres to all local, county, state and federal codes and regulations.
• Maintain proper insurance on the property; manage relationship with insurance broker with claims, annual renewals, etc.
• Manage tenant relations including, but not limited to, leases, issues management, direct maintenance and the scheduling of work.
• Ensure the availability of the building for funerals, weddings, namings and special event requests. Supervise maintenance and receptionist personnel to achieve this.
• Ensure all contracts for events are completed and executed through the supervision of staff. Manage any issues that arise through contracts.
• Review all ongoing service and equipment contracts and initiate new contracts as needed.
• Consistently analyze CapEx needs; manage facility renovations and improvements.

C) Leadership and Governance

• Partner with Board leadership to ensure synchronization of strategy and tactics.
• Attendance at quarterly Board meetings and relevant committee meetings as warranted.
• Prepare or review all aspects of the annual Board retreat.
• Resolve or contribute to the resolution of issues both internally and externally to JFX.

D) Development and Fundraising

• Provide oversight and supervise administrative resources for the planning, guidance and execution of the Annual Campaign.
• Facilitate and implement with lay leadership and relevant staff as required all fundraising activities.

E) Human Resources Management

• Direct all hiring and separation of administrative and maintenance staff.
• Serve as a member of search committees providing advice and support, as requested.
• Development of personnel policies and practices and ensure updating as required.
• Manage the performance management process. (RPRS IN EOS — right person right seat)

F) High Holidays and Other Events

• Oversee all aspects of High Holidays planning from June to October including mailings; ticket requests; maintenance personnel scheduling and duties; building preparedness; parking; office coverage; and special requests.
• Assist clergy with regard to service times, logistics, decor, and other planning requirements.
• Provide support in all aspects of other holiday events including, but not limited to, Passover, Simchat Torah, Shavuot, Purim, Chanukah and Sukkot.
• Support the programmatic and outreach work of the Community Relations and Engagement Committees of the Board of Trustees.
• Lead staff to create and implement outstanding, innovative programs that are inspiring and that appeal to all demographics, with the help of volunteers and lay leaders.
• Administer “run of show” for each organizational event.
• Oversee marketing staff for community marketing endeavors.

G) Administration, Marketing, Communications and Technology

• Supervise the day-to-day operations of JFX including administration, communications and technology, in part through the Office Manager, Marketing Manager, and Controller.
• Implement office policies and procedures and support the development of other such procedures for JFX programs.
• Oversee the JFX calendar as completed by the Office manager. Approve changes, resolve conflicts and conduct the annual calendar meeting.
• Review all external communications including the weekly newsletter and press releases.
• Partner with the Managing Directors to manage public relations opportunities and issues ensuring that key JFX stakeholders​are informed and/or engaged in the process/event.
• Oversee the application of technology, including computers and office equipment, and related servicing and purchasing requirements, as needed.
• Create and maintain annual schedule of events.

Qualifications:

The ideal candidate is a skilled and organized manager with the ability to move from dialog to decision- making and a skilled supervisor and motivator who can effectively manage the complex operations of JFX.

• Bachelor’s degree required; Master’s degree preferred.
• 7 years management experience in a non-profit or corporate setting.
• Incorporates a natural strategic lens and demonstrates vision as part of management.
• Demonstrates expertise and competence in financial management, budgeting, recordkeeping, payroll administration and preparation of annual budgets and ongoing financial reports.
• Understanding of the relationship between the Board of Trustees and professionals and the ability to work both independently and as a team member.
• Ability and willingness to take an active leadership role in congregational life; including attendance at Shabbat services, holiday services, and congregational activities many of which are on evenings and weekends.
• Strong interpersonal, diplomatic and political skills to relate effectively with clergy, staff, lay leadership, volunteers, and members of the congregation.
• Excellent oral and written communication skills.
• Strong computer skills with experience in G-suite, website and database management, and social media platforms.
• Synagogue management and fundraising experience is a plus.

Compensation and Benefits:
We are proud to offer our eligible employees a competitive and comprehensive base and variable pay, health insurance options, retirement savings, continued professional development, and paid time off. We are proud of our inspiring and supportive work environment and the opportunity to make a significant difference in Cleveland's Jewish community and beyond.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Commute:

• Cleveland, OH 44121 (Required)

Ability to Relocate:

• Cleveland, OH 44121: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $80,000