What are the responsibilities and job description for the Weekend Receptionist position at Jim Burke Ford Lincoln?
Job Description
The Weekend Receptionist is the "face and voice" of the dealership, which requires excellent interpersonal skills and the ability to juggle multiple customers at once. The Receptionist will greet all customers entering the dealership and direct them to the appropriate department/person and will answer all telephone calls with enthusiasm and care to make sure callers receive the information they need.
The ideal candidate has a high school diploma, a working knowledge of multi-line phone systems, exceptional interpersonal skills, and a desire to help people. Candidates must have fluent communication skills in English (speaking and writing), good time management skills, and a professional appearance and demeanor.
Responsibilities
- Greets all customers in a warm, sincere, and helpful manner
- Directs customers to the appropriate department or point-of-contact
- Manages inbound phone inquiries and routes calls accordingly
- Coordinates questions and issues with the appropriate department personnel
- Provides administrative assistance as needed
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Completes assigned duties in a timely manner
Qualifications
- High school diploma or GED required, college a plus
- At least one year of customer service experience; experience in a similar role a plus
- Excellent interpersonal skills for interacting professionally with customers, vendors, and staff
- A "can-do" positive attitude!
- Excellent computer and Microsoft Office skills
- Excellent telephone skills
- Impressive work ethic
- Able to work independently
- Able to problem solve
- Able to work a flexible schedule
Company Description
Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged team members. Jim Burke Ford Lincoln is one of the top five Ford dealers in California and a recipient of the Ford Motor Company President’s Award—the highest honor bestowed upon a dealership. The dealership corporation was founded in 1913 and is one of the oldest in the nation. With almost 300 employees, our vision of “Building lasting relationships” has become the cornerstone of everything we do.
We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!
Weekend Receptionist Schedule
Saturdays 9-6
Sundays 10-5
And some availability during the week to cover vacations or education if possible.
