Bilingual Advocate - Clinical Doctor or Nurse

Job Overview

We are seeking a dedicated Clinical Member Advocate who is bilingual in English and Spanish to join our esteemed team at Scripta. This pivotal role involves close collaboration with member advocates and various departments including Account Management, Business Operations, Marketing, Sales, and the Clinical Insights Team. The ideal candidate will possess exceptional communication and customer service skills, demonstrating a professional demeanor while engaging with members to enhance pharmacy utilization outcomes.

Key Responsibilities

• Engage in member communications through phone, email, or online chat, responding to inquiries and initiating outreach.
• Educate members about Scripta’s services and their medication usage, addressing concerns and providing guidance.
• Assess member needs through analysis of claims and eligibility data, recommending cost-effective medication alternatives.
• Identify and leverage community resources to minimize medication expenses for members.
• Maintain meticulous documentation of member interactions and provide constructive feedback to ancillary teams based on engagement and claims analysis.
• Execute telephonic outreach for targeted campaigns to raise member awareness about available savings opportunities.
• Participate in special projects as assigned while upholding HIPAA compliance in all communications.
  
  

Required Skills

• Proficient in verbal and written communication in English and Spanish.
• Exceptional customer service skills with a focus on member satisfaction.
• Ability to prioritize tasks and manage large volumes of work efficiently.
• Self-motivated and able to work independently with minimal supervision.
• Experience with Microsoft and Google office products, particularly Excel/Sheets, is required.
• Competency in utilizing computerized documentation tools to track client interactions.
  
  

Qualifications

• Bachelor’s Degree (preferred) or equivalent nursing credentials such as licensure as a Registered Nurse (RN) with at least 2 years of clinical experience, or a Licensed Practical Nurse (LPN) with a minimum of 5 years in an acute clinical setting.
• Experience in healthcare, insurance, or the pharmaceutical industry preferred.
• A minimum of 3 years' experience in a medical or nursing role within the USA is required.
• Previous remote work experience is advantageous.
  
  

Career Growth Opportunities

This position offers significant opportunities for professional development, allowing you to enhance your skills within the healthcare and pharmacy sectors while contributing meaningfully to member outcomes.

Company Culture And Values

At Scripta, we pride ourselves on fostering a collaborative environment characterized by professionalism and a commitment to member-centric practices. We encourage innovative thinking and proactive member engagement, providing a supportive framework for team collaboration.

Compensation And Benefits

• Compensation: \(1,600 - \)1,800 USD Monthly, commensurate with experience.
• This is an independent contractor role, requiring approximately nine hours of scheduled work per day, with some flexibility based on member and client needs.
• Initial engagement for this position is anticipated to last six months, with the possibility of indefinite continuation depending on performance and business needs.
  
  

Employment Type: Full-Time