Bilingual Clinical Advocate / Nurse or Doctor

Job Overview

The Clinical Member Advocate plays a pivotal role in collaborating with our member advocates and diverse teams across Scripta, including Business Operations, Account Management, Marketing, Sales, and the Clinical Insights Team. This position demands a candidate with exemplary communication and customer service capabilities, a charming phone demeanor, and the ability to function effectively within a team framework. The Clinical Advocate is expected to work autonomously with minimal supervision while upholding a high standard of professionalism. Proficiency in critical thinking and member assessment using provided data is essential, alongside engaging outreach to enhance pharmacy utilization outcomes.

Key Responsibilities

• Initiate and manage communication with members through various channels including phone, email, and online chat.
• Provide thorough education and address inquiries regarding Scripta, its applications, and medication utilization.
• Assess the needs of members and clients, offering cost-effective medication alternatives identified by Scripta software.
• Identify appropriate community resources to help reduce medication costs for members.
• Produce high-quality documentation consistently, offering feedback to ancillary teams based on member engagement and claims analysis.
• Conduct telephonic outreach for targeted member campaigns aimed at increasing awareness of savings opportunities.
• Complete special projects as assigned, maintaining HIPAA compliance throughout all interactions.
• Execute additional duties as needed, adapting to changing responsibilities.
  
  

Required Skills

• Bilingual proficiency in English and Spanish.
• Excellent listening and communication skills.
• Strong organizational abilities with the capacity to prioritize substantial workloads.
• Self-driven and proactive in work ethic.
• Outstanding customer service aptitude, with a commitment to member satisfaction.
• Competent in navigating various operating systems and applications.
• Comprehensive understanding of HIPAA compliance.
• Effective problem-solving skills, with a results-oriented approach.
  
  

Qualifications

• A Bachelor’s Degree (preferred) or equivalent qualifications as a licensed Registered Nurse (RN) with a minimum of 2 years of clinical experience, or a previously licensed RN with no history of disciplinary actions within the last 5 years, and 5 years of acute clinical experience.
• A B.S. Pharm or PharmD, holding current licensure in the US.
• A Licensed Practical Nurse (LPN) with at least 5 years of experience in an acute clinical setting.
  
  

Career Growth Opportunities

This position offers numerous avenues for professional development and the opportunity to engage in special projects that may enhance your skills and advance your career trajectory.

Compensation And Benefits

• Monthly Compensation: \(1,600 - \)1,800 USD (commensurate with experience).
• Schedule: Member Success coverage hours are from 8:30 AM to 10:00 PM EST.
• This is an independent contractor role requiring approximately nine scheduled hours of work per day, with flexibility to accommodate the needs of clients and members.
• The initial contract duration is anticipated to be six months, with the potential for indefinite continuation.
• Required: Internet and computer equipment must be provided by the contractor.
  
  

Employment Type: Full-Time