Learning & Development Sr. Manager

Overview

As a Sr, Manager, you will lead the Learning & Development team specialized in providing development experience and opportunities to our members. You will be responsible for developing Learning Journeys of the members, developing contents and programs, and delivering programs to support development of new talents. You will coordinate and collaborate with counterparts in Jones Lang LaSalle (JLL) organization across and counterparts in other regions to export and import best practice and new initiatives. You will initiate cross-functional/network wide programs, engage and influence leadership and stakeholders, collaborate with JLL operations stakeholders to deliver the best development experience to the network.

Essential Functions

• Lead a small team to manage day-to-day training and development or performance problems to resolution for a large organization
• Coordinate with client and other third party providers to develop, implement and maintain learning programs and systems for safety and technical training programs.
• Maintain and communicate standards, processes and templates for instructional design work and project plan tasks.
• Participate in project development conversations to understand the complexity of the knowledge/skills/behaviors being developed. Apply this information to identify the best means instructional design and training delivery model(s) (in person, online, etc.)
• Analyze performance data and present information to the client. Identify action plans which will inherently result in increased value to both the Client and Jones Lang LaSalle.
• Work with the client, account team and other third party providers to collect and interpret data trends/patterns and develop predictive analyses based on historical data and informed assumptions to drive the business.
• Work with the Operations leadership and Finance team to coordinate portfolio wide training budget and reforecasting, developing variance explanations and accurate annual training forecasting by site.
• Monthly and quarterly KPI scoring data for each portfolio.
• Manage Training Assignments in JLL and client Learning Management Systems and assign onboarding tasks, new hire and annual Safety Courses, job-specific training and other on-going training requirements. Drive the overall LMS strategy to ensure optimal use of automated functions and scalability. Oversee LMS processes and procedures while monitoring and auditing training compliance.
• Coordinate reporting and communication to field managers to ensure 100% compliance of safety training.
  
  

Experience

• 7 years of Training and Development, learning systems management, or technical instructional design experience
• 3 years of program management or leadership experience
• Successful development of large-scale learning programs including working with SMEs and leadership to achieve alignment on objectives, measurements of effectiveness and execution.
• Proven experience in designing and developing adult learning programs using various instructional design models (e.g., ADDIE, SAM, etc.), including eLearning, ILT, and blended learning solutions.
• Analytical Skills: Ability to analyze business needs, assess learning gaps, and design solutions that drive organizational performance.
• Experience owning strategy or initiatives from start to end, including communication with senior leadership
  
  

Knowledge, Skills, And Abilities

• Bachelor’s degree, in human development, organizational management or development, institutional design, Occupational Education or related field
• Demonstrated ability to influence people around programs and business initiatives
• Highly organized with strong analytical skills
• Strong interpersonal skills with an ability to interact with executive level external and internal clients
• Organizational skills with the ability to identify and manage priorities
• Excellent written and verbal communication skills
• Ability to multi-task and work both in a team and independently
• LMS administration experience.
• Instructional design for both e-learning and classroom/in-person training
• E-learning and video software proficiency. Articulate Storyline or Adobe Captivate preferred