Customer Service Business Development Senior Specialist

POSITION: Customer Service Business Development Senior Specialist

LOCATION: Mahwah, NJ

RECRUITMENT SALARY RANGE: $92,000 - $115,000

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Customer Experience & Commercial Revenue Director, you will be responsible for generating revenue for the Customer Experience & Commercial Revenue department in JLR through the retailer network in North America.

WHAT TO EXPECT:

In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it’s a challenge that will help your career grow within an iconic organization. Here’s what to expect:

• Recognize Parts Revenue through programs and fixed/ variable marketing: customer paid parts budget and performance, parts revenue business plan creation and deployment, performance tracking with JLR NA Field Team and at retailer level
• Manage and further develop the Parts Wholesale program (Trade): Act as the liaison between JLR Global and the contracted vendor in market. coordinate daily activities with vendor to achieve wholesale program targets, manage Trade business reporting and program strategy, develop and deploy initiatives to achieve incremental wholesale parts revenue based on retailer and independent repair facilities’ demands, and work closely with parts pricing, marketing, purchasing and other customer experience groups to best leverage this program
• Recognize Revenue through Remanufactured Parts: Single point of contact for remanufactured parts in market, address and resolve retailer or field team inquiries on remanufactured parts, work closely with global to best define high potential areas for remanufactured parts, communicate updated parts list as they become available, and work with Marketing to ensure proper marketing material is available
• Set up eCommerce Platform - Develop business plan to create an eCommerce platform in North America and generate revenue from this new initiative for JLR
• Perform other duties as required

WHAT YOU WILL NEED:

Along with your ambition to achieve the exceptional, there are several skills that you’ll need to have to help you succeed here, including:

• Bachelor's agree or equivalent work experience
• 5 years of operational experience in Customer Service/ Business Development/ Revenue
• 5 years of experience in driving and implementing strategic projects and programs
• Ability to manage and communicate with stakeholders
• Ability to prepare and manage a budget
• Ability to analyze data and draw business conclusions
• Good understating of retail service operations
• Strong negotiating and change management skills

Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

*Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

This role is not eligible for visa sponsorship.

SO WHY US?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Luxury Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Quarterly Chair Massages
• Maternity/Paternity Leave
• Complimentary lunch
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

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