Learning Management System Administrator

Title: Training Administrator

Location: Norwood, MA 100% onsite

Duration: Up to 18 months

Key Responsibilities

• Administer and maintain the LMS to support training operations and compliance with GMP.
• Grant training credit to users upon successful completion of sessions or assessments.
• Manage training extensions within the LMS, ensuring timely updates and accurate recordkeeping.
• Create and schedule training classes, upload content, assessments, and manage participant lists.
• Monitor LMS performance, accessibility, and course effectiveness—adjust as needed.
• Respond to LMS-related service tickets and user issues in a timely manner.
• Collaborate with departments and trainers to ensure course content is current and aligned with GMP.
• Generate training and compliance reports for internal use and audits.
• Maintain detailed training records that are audit-ready.
• Partner with training teams to create or update curriculum within the LMS.
• Follow established procedures and documentation practices to ensure data integrity.
• Execute tasks per internal SOPs and work instructions.
• Perform additional duties as assigned.

Basic Qualifications

• Bachelor’s degree in Education, IT, or a related field OR 5 years’ experience in a GMP-regulated manufacturing environment.
• At least 2 years of experience administering an LMS, ideally in a GMP or regulated industry.
• Background in Quality Assurance and/or Training is preferred.

Preferred Qualifications

• Strong working knowledge of SuccessFactors LMS (strongly preferred).
• Familiarity with GMP standards and compliance requirements.
• Highly organized with excellent attention to detail.
• Effective communicator with strong interpersonal skills.
• Able to manage multiple priorities independently.
• Proficient in Microsoft Office and related tools.
• Skilled in resolving LMS or technical support issues.
• Self-starter with a collaborative, growth-oriented mindset.