What are the responsibilities and job description for the Customer Support Representative position at JME Consultants?
In the vibrant city of Atlanta, our team stands out in the telecommunications industry, renowned for its collaboration with top-tier clients and its dedication to delivering exceptional service. Our team thrives in a supportive environment where every member is committed to mutual success, driving each other to achieve outstanding results. As we continue to expand and set higher benchmarks, we're seeking a dynamic Customer Support Representative to join our team and play a pivotal role in our continued growth.
Our Customer Support Representatives promote and sell telecom products to consumers while effectively managing client accounts. Their focus on driving sales revenue and exceeding targets makes this role crucial to our continued success.
Responsibilities of a Customer Support Representative:
- Engage with prospective customers directly, addressing inquiries and resolving issues to drive sales revenue and enhance customer satisfaction.
- Lead by example in surpassing sales quotas setting a high standard for performance within the team and the office.
- Maintain accurate records by meticulously entering customer information into our secure database.
- Provide support in training, daily operations, and report management to contribute to the overall efficiency of the office.
- Participate actively in meetings with the Customer Support Representative team, leadership core, and office manager to enhance skills and foster leadership development.
- Track and input all new and existing client information to ensure all personal information is up to date.
Qualifications for a Customer Support Representative at JME:
- Experience in sales, account management, client relations, or leadership roles.
- Demonstrated selflessness and a willingness to prioritize team objectives over personal gain.
- Eagerness to learn and openness to constructive feedback.
- Strong work ethic and a positive, collaborative attitude in the office environment.
- Flexibility to adapt to changing market conditions and company priorities
- A deep understanding of customer service principles and a commitment to delivering a high level of service
Job Type: Full-time
Pay: $38,294.49 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Marietta, GA (Preferred)
Work Location: In person
Salary : $38,294 - $55,000