What are the responsibilities and job description for the CX Team Lead position at Jo and Jax?
Key Responsibilities
- Develop and implement customer service policies, procedures, and standards to ensure exceptional customer experiences
- Manage the retail showroom, ensuring a seamless and enjoyable experience for customers
- Work directly with customers via email, chat, and on the phone to resolve issues and answer questions
- Utilize merchandising, inventory management, and customer relation skills to deliver an incredible experience from beginning to end
