Help Desk Support Specialist

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Job details

Onsite - Help Desk Support Specialist for Established and Growing Organization (Moving to Fishers!!)

This Jobot Job is hosted by Lisa Maloney

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $55,000 - $60,000 per year

A Bit About Us

We are an established leading supplier and producer of ready to mix concrete and asphalts and our construction divisions specialize in site development, highway, and civil construction. We largely operate in the Midwest and Southern US states, and focus on delivering high quality solutions to our customers across residential, commercial, and government projects.



Why join us?


We offer the following benefits

• Competitive base salary and discretionary bonuses
• Comprehensive benefits package - medical/dental/vision/short & long term disability/life insurance
• 15 days of PTO holidays
• 401k match
• Profit sharing eligible
• A collaborative work environment that fosters learning and growth
• Flexible first shift working hours
• Team building opportunities quarterly
  
  

Job Details

We are seeking a highly motivated and skilled Help Desk Support Specialist to join our team. The ideal candidate will have a strong background in Help Desk support, Windows 10, Google Suite, and ticket resolution. This is a permanent position that offers competitive compensation and benefits.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person
• Troubleshoot and resolve hardware and software issues
• Manage and resolve help desk tickets in a timely manner
• Collaborate with other IT team members to resolve complex issues
• Maintain and update documentation for IT processes and procedures
• Assist with the deployment and maintenance of hardware and software
• Provide training and support to end-users on various applications and systems
  
  

Qualifications

• 2 years of experience in Help Desk or technical support
• Experience with a ticketing platform and Google Workspaces/Google Suite
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Knowledge of Windows and Mac operating systems
• Familiarity with Windows OS, Active Directory, Office 365, and other IT systems
• Ability to prioritize and manage multiple tasks in a fast-paced environment
  
  

If you are a self-starter who enjoys working in a dynamic environment and has a passion for technology, we encourage you to apply for this exciting opportunity. We are committed to providing our employees with a supportive and collaborative work environment, as well as opportunities for growth and development.

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

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