What are the responsibilities and job description for the Customer Support Account Representative position at JobRialto?
Job Summary :
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client's accounts. This role requires responding with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Client's Cash Management products and services, Client's Online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to World-Class Service.
Key Responsibilities :
- Handle incoming phone calls regarding various service inquiries on Client's accounts.
- Respond with a high degree of accuracy and efficiency.
- Consistently meet key department performance metrics.
- Provide support for Client's Cash Management products and services.
- Assist with Client's Online (client website) and Mobile app inquiries.
- Address general account or financial-related inquiries.
- Contribute in a fast-paced, team-oriented environment.
- Multi-task and adjust quickly to changes in a busy financial service center.
Required Qualifications :
Preferred Qualifications :
Education : Bachelors Degree
