What are the responsibilities and job description for the Logistics Customer Service Representative position at JobsRUs.com?
Position : Logistics / Availability CSR
Pay : $22 per hour
Schedule : Monday - Friday; 7 a.m. - 3 : 30 p.m. OT as needed
Summary / Objective :
The Clerk will track and trace containers for availability and scheduled appointments with the terminals to pick up and return.
Essential Functions :
- Must respond to all inquiries from customers in a courteous and effective manner.
- Check Oakland terminal systems for drayage availability.
- Confirm gate fees are cleared to pull containers from the terminals.
- Track and trace containers; update ETAs in system.
- Understand customs procedures for the Bonded Warehouse and ensure that documents received for import, storage, and export purposes are compliant and correct.
- Answers Customer queries regarding availability of drayage services and deliveries in progress.
- Responsible for data entry by way of Excel spreadsheet with utmost accuracy.
- Contact terminals for container issues.
- Create daily reports for customers, ensuring accuracy in all reports provided.
- Create pickup appointments for import loads and return of empties.
- Work closely with the brokerage division, providing daily work assignments. Updating throughout the day as new work becomes available.
- Performs other related duties as assigned.
Required Skills / Abilities :
Required Education and Experience :
Salary : $22
