Regional Service Operations Manager

About the Role: We are seeking a Regional Service Operations Manager (RSOM) to lead and oversee service operations, performance, and safety within the Northern California region. This role ensures that the service team operates efficiently, delivering high-quality equipment setup, service, and repairs to customers. The RSOM manages shop foremen, service and setup technicians, drivers, service writers, and warehouse personnel while collaborating closely with sales, customer service, and leadership teams to achieve company goals. This is a high-impact leadership role ideal for someone with a service management background, strong technical knowledge, and the ability to drive operational excellence. Key Responsibilities:  Team Leadership & Operations Management

• Lead and manage all service personnel within the region, ensuring productivity, safety, and quality performance.
• Provide clear leadership and communication, setting expectations for team efficiency and customer satisfaction.
• Oversee equipment setup, service, and repair work, ensuring timely and accurate completion.

Service & Customer Coordination

• Work closely with sales and customer service teams to prioritize service requests and equipment setup.
• Ensure all warranty claims, technical assistance requests, and service bulletins are processed accurately and promptly.
• Serve as a point of contact for customers, ensuring clear communication regarding service issues, repairs, and delivery schedules.

Financial & Business Performance Management

• Monitor daily financial performance and set annual business goals.
• Analyze financial data and service metrics to drive operational decisions and efficiency improvements.
• Ensure service department inventory, tools, and vehicles are maintained efficiently.

Compliance, Training & Safety

• Ensure compliance with local, state, and federal safety standards while maintaining a safe work environment.
• Conduct ongoing training and development programs for service team members.
• Work closely with leadership on recruiting, training, and retaining top service personnel.

Field Support & Travel

• Participate in off-site training, customer outreach events, and field days to foster strong customer relationships.
• Travel to satellite locations as needed to support operations and maintain team engagement.

What You Bring to the Table: Education & Experience:

• High school diploma or equivalent required; additional technical training in mechanical repair, diesel engines, or hydraulics is a plus.
• Minimum 5 years of management experience, specifically leading a mechanical, technician, or service team.
• Previous experience as a Service Manager, Operations Manager, or similar leadership role.

Technical & Industry Knowledge:

• Experience in gas/diesel engine maintenance, repair, electronics, and hydraulics is ideal.
• Understanding of repair processes, equipment setup, and service management best practices.
• Familiarity with warranty claims, technical assistance processes, and service bulletin management.

Business & Leadership Skills:

• Proven ability to lead, develop, and motivate high-performing teams.
• Strong communication skills (both verbal and written), with the ability to work collaboratively across teams.
• Proficiency with business systems like Acumatica or other ERP software for scheduling, reporting, and service coordination.

Must-Have Qualifications:

• Company values aligned with "doing it right the first time" and a customer-first mentality.
• Clean motor vehicle record (for insurance purposes).
• Industry experience preferred in: Rental, Construction Equipment, Landscape Equipment, or Wholesale/Fleet (no retail automotive).

Work Environment:

• This position requires on-site presence at a facility at least four days per week.
• Travel is required to satellite locations, training events, and customer outreach initiatives.
• Fast-paced, team-oriented environment with a focus on safety and customer satisfaction.